Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20661169/

Work experience

Quality manager

from 08.2025 to 09.2026 (1 year 2 months)
Insurance Supermarket, Remote (Finance, banking, and insurance)

1.Handled 100 to 200 inbound and outbound calls per day using Twilio and Power dialer, staying accurate and professional at high volume.
2. Held needs- assessment conversations with inbound leads to qualify interest and confirm caller details.
3.Screened lead data for accuracy and flagged invalid or low-quality leads to the team lead, protecting pipeline quality
4.Warm-transferred qualified callers to licensed agents with clear, complete handoff notes
5.Documented call outcomes, statuses, notes, and follow-ups in the CRM, scheduling callbacks so no lead fell through the cracks
6.Multitasked across live calls, CRM updates, and follow-up queues while keeping records organized and current
7.Consistently met daily call volume and qualification targets

Career break

from 08.2024 to 07.2025 (1 year)
Working on a personal project

Career break

from 09.2019 to 07.2024 (4 years 11 months)
School

Knowledge and skills

• Diligence
• Educability
• Goodwill
• Communicability
• Management of CRM
• Conflict-free
• Handling objections
• Discipline
• Attentiveness
• Adaptability
• Honesty
• Active sales
• Ability to work in multitasking mode
• Persistence
• Direct sales
• User ChatGPT
• Google Chrome User
• User 1C
• High working capacity
• Application of artificial intelligence
• Sale
• Sale of financial services
• Lead conversion

Language proficiencies

English — fluent