Олександр

Oleksandr Smutniak
Kamianets-Podilskyi, Ukraine, [open contact info](look above in the "contact info" section)

E-mail: [open contact info](look above in the "contact info" section)

Customer Support Specialist / Client Care & Content
Quality Specialist
SUMMARY: Detail-oriented Customer Care & Content Specialist with over 3
years of experience in international digital projects (including Snap) and direct
client consultation. Strong background in written English communication (B2),
strictly following guidelines, and evaluating text quality. Successfully
transitioned into client-facing roles, gaining practical experience in identifying
customer needs, answering complex questions, and resolving concerns
before a purchase. Fast learner with a high typing speed, ready to apply
empathetic communication and problem-solving skills in a dedicated Support
role.

SKILLS & COMPETENCIES:
Customer Care & Sales: Direct Client Consultation, Needs
Assessment, Objection Handling, Empathy, Guiding Customers through
the Selection Process.
Content & Quality: Written English Expression, Response Rewriting,
Guideline Adherence, Attention to Detail, Complex Edge Case Analysis.
Tools: Google Workspace, Internal Data Platforms (Labelbox, Snap
LBLR).
Core Strengths: High typing speed, Fast learner, Client-oriented
mindset, Adaptability.

PROFESSIONAL EXPERIENCE:
Client Consultation & Sales Manager | Fortetsia-Avto | July 2026 –
October 2026
Conducted direct consultations to accurately identify customer needs,
preferences, and budgets, helping them select the best options.

Provided clear, easy-to-understand explanations of technical product
specifications (e.g., vehicle mechanics and conditions) to customers
without technical backgrounds.
Actively listened to client doubts, addressed their concerns, and helped
resolve pre-purchase issues to ensure a comfortable decision-making
process.
Guided clients step-by-step through product inspections and test drives,
maintaining a high level of customer service and empathy.

English Content & Data Specialist | Label Your Data (Remote) | April
2026 – Present
Analyzed complex user scenarios and edge cases, writing structured,
accurate English descriptions and responses.
Maintained strict quality standards and metadata consistency across
internal platforms while meeting daily performance targets.

AI Content Quality & Response Specialist | ML Platform Department |
Snap (Remote) | January 2025 – March 2026
Evaluated user prompts and system responses based on logic,
accuracy, and strict guideline alignment.
Performed extensive English Response Rewriting to fix inaccuracies,
improve tone of voice, and ensure clear, helpful written output.
Collaborated within an international remote team environment,
maintaining high attention to detail.

Content Annotation Specialist / Copywriter | Dean LLC (Remote) |
October 2023 – January 2025
Created detailed, accurate English-language descriptions for digital
image and video catalog assets.
Ensured linguistic accuracy, proper formatting, and consistency in
metadata for international clients.

EDUCATION:
Kamianets-Podilskyi Ivan Ohienko National University
Bachelor’s Degree in Secondary Education (English Language & Literature)
Graduation: 2025

LANGUAGES
English: Upper-Intermediate (B2).
Ukrainian: Native.