Михайло

Mykhailo Zbihlei
Aspiring IT Project Manager | E-commerce Support

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) 113 Heroiv Maidanu St., Chernivtsi

ABOUT ME CORE SKILLS

Project-oriented IT specialist with over 5 years of Project & Process Management
experience in e-commerce technical support and Project coordination
operational workflows. Experienced in coordinating Task prioritization
issue resolution, supporting web-based platforms, Workflow management
and collaborating with cross-functional teams to Issue tracking and resolution
maintain stable system performance. Cross-team collaboration
Hands-on experience with web development
concepts and personal frontend projects provides a Technical & Product Skills
strong technical foundation for understanding Web platform troubleshooting
development processes and collaborating effectively E-commerce operations
with engineering teams. Frontend development fundamentals
Currently focused on transitioning into IT Project
Management / Project Coordination, leveraging Operational & Analytical
strong analytical thinking, technical understanding, Data validation and quality control
and experience managing operational workflows in e- Process optimization
commerce environments. Web research and data analysis

Soft Skills
PROJECT EXPERIENCE
Problem-solving mindset
Meditation App — Mobile App Adaptability in remote teams

Role: Project Manager & UX/UI Coordinator TOOLS & TECHNOLOGIES
Coordinated UX/UI design and project workflow
Defined user flows for onboarding, daily sessions, Project Management:

and progress tracking Jira, Confluence

Managed feedback cycles and ensured consistent
visual and UX design Collaboration & Documentation:

Tools: Scrum, Jira, Confluence, Figma Google Sheets, Google Workspace

Skateboarding School — Landing Page Design & Planning:
Figma, Notion

Role: Designer & Project Coordinator
Coordinated design and project workflow,
including Scrum setup in Jira
Planned user flow, wireframes, and high-fidelity UI
layouts for a conversion-focused landing page
Managed feedback cycles, visual identity, and
developer handoff documentation
Tools: Scrum, Jira, Confluence, Figma

WORK EXPERIENCE

Global Staffing Support | 2021 - now
E-Commerce Support

Responsibilities:

Coordinating resolution of technical issues within e-commerce systems
Managing order processing workflows and troubleshooting failed automated transactions
Communicating with internal teams to ensure timely issue resolution
Performing manual order operations when automation fails
Identifying reliable suppliers and validating product data from external platforms.
Verifying product parameters, pricing, and system data accuracy
Conducting web research to identify optimal sourcing options
Maintaining operational stability of dropshipping workflows

EDUCATION
Master’s in economy, CHTEI DTEU (2010-2015)

CERTIFICATIONS

The Complete Project Management Fundamentals Course, Instructors YESI EDUCATION, Mauricio
Rubio - Agile Guru & Founder of YESI EDUCATION, AgileKB & Grabdl (2025)

Scrum Fundamentals Certified (SFC) SCRUMstudy - Accreditation Body for Scrum and Agile 2026

Anthropic | April 2026 Claude 101 — Certificate of Completion

Modern Project Manager 2026: Agile, Scrum & Generative AI June 2026 Instructor Daniel Biskupski

QA From Scratch: Your Journey to Manual Testing May 2024 Instructor Aliksandr Khvastovich