Gbalou

GBALOU MANJI ISHAKU
Location: Jos, Plateau State, Nigeria

Phone: [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)

SPECIALIZATION: Customer Success | Educational Management | UI/UX Design | Field Research & Program
Support

CAREER SUMMARY
Results-oriented professional with a bachelor's in educational management and a proven record in global customer support,
travel operations, and field-based public health program support. Experienced in client management, troubleshooting complex
technical problems, and supporting large-scale data collection and financial administration for donor-funded health
campaigns. Experienced in using design thinking (UI/UX) and structured data tools to drive outcomes. Committed to
propelling organizational growth with creative problem-solving and compassionate communication.

PROFESSIONAL EXPERIENCE

Customer Success Specialist — Global Fidelis (Remote)
El Segundo, CA, USA | February 2024 – February 2025
● Conflict Resolution: Resolve high priority customer inquiries regarding products and services using empathetic and
professional communication.
● Sales Optimization: Drive revenue growth by identifying upselling and cross-selling opportunities tailored to
customer needs.
● Data Integrity: Maintain meticulous records of customer interactions and feedback to inform product development
and strategic management decisions.
● Process Improvement: Identify recurring service bottlenecks and report them to management to streamline the
customer journey.

Travel Consultant & Research Specialist — ASAPtickets (Remote)
Wilmington, DE, USA | July 2024 – November 2024
● Market Analysis: Conducted global research to secure competitive hotel and flight deals, ensuring high client
retention.
● Operations Management: Managed the full lifecycle of bookings, from initial inquiry to payment processing and
cancellations.
● Client Advisory: Provided expert guidance on international travel regulations and top-tier tourist destinations.

Data Clerk (Adhoc) — Sightsavers — SARMAAN II Project, Round 2
Kano, Nigeria | 2024
● Took part as an adhoc data clerk on Round 2 of the SARMAAN II mass drug administration campaign, supporting
the collection of health data for children aged 1–59 months across Kano State.
● Used KoboCollect on mobile devices to gather field data accurately and flag inconsistencies before they became
reporting issues.
● Cleaned, organized, and cross checked collected data in Excel to keep campaign monitoring and reporting on
schedule.

Finance Clerk (Adhoc) — Sightsavers — SARMAAN II Project, Round 3
Kano, Nigeria | 2026
● Took part as an adhoc finance clerk on Round 3 of the SARMAAN II project, supporting field level financial
operations for the campaign.
● Verified staff and beneficiary account details through a mobile banking app to help ensure disbursements went out
accurately and on time.
● Tracked budgets and reconciled field expenses in Excel, keeping financial records organized and ready for donor
and partner review.

Teacher / Instructor — Federal Government Girls' College
Omu-Aran, Nigeria | September 2021 – November 2024
● Classroom Management: Optimized the learning environment by implementing behavioral management strategies.
● Curriculum Delivery: Developed engaging instructional materials that fostered both academic and emotional
growth in students.

TECHNICAL SKILLS
Design & Productivity: UI/UX Design (Figma), Microsoft Office Suite, Google Workspace.
Systems: Client Management Systems (CMS), Real-Time Monitoring Tools.
Analysis: Data Collection, Monitoring, and Quantitative Analysis.
Mobile Data Collection: KoboCollect (field data entry, validation, real-time reporting).
Financial Administration: Budget tracking, expense reconciliation, disbursement verification.
Digital Payment Verification: Mobile banking platforms for beneficiary and staff account checks.
Public Health Program Support: Experience with large scale mass drug administration (MDA) campaigns, multi-round field
coordination, and donor reporting standards.

EDUCATION
B.Ed. Educational Management | Nasarawa State University Keffi (2019)
NYSC Discharge Certificate | (2022)
WAEC Certificate | GSS Angwan Pah (2015)

PERSONAL ATTRIBUTES
Languages: English (Fluent), Hausa (Fluent).
Interests: Technology Trends, Global Travel, Football, and UI Design.

REFERENCES
Available upon request.