Vitalii

Pohorilyi Vitalii
TECHNICAL SUPPORT ENGINEER
Cherkasy, 18005, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

SUMMARY

Technical Support Engineer with 5 years of experience supporting B2B and B2C platforms in AI data management and satellite
imagery analysis. Experienced in troubleshooting complex technical issues, guiding users through platform functionality,
investigating bugs, and collaborating with engineering and product teams. Hands-on experience with geospatial data analysis and
correction using QGIS, Python scripting, API testing, and end-to-end handling of payment issues, refunds, chargebacks, and customer
disputes. Focused on resolving technical problems efficiently and improving user experience.

EXPERIENCE

Dec 2025 – Sep 2026 Technical Support Engineer · EOS Data Analytics
B2C Platform Support
– Provided technical support to B2C platform users, helping them navigate platform functionality and
resolve technical issues.
– Investigated and diagnosed platform bugs, identified root causes, and collaborated with relevant
teams to resolve issues.
– Worked directly with geospatial data, using QGIS to inspect, analyze, and correct data-related issues.
– Managed payment-related cases end to end, including payment failures, refunds, chargebacks, and
customer disputes.
– Guided users through troubleshooting steps and clearly explained technical issues and their
resolution.

Nov 2021 – Dec 2025 Technical Support Engineer · WOW-24/7
B2B Platform Support
– Acted as a primary technical contact for AI data platform users, providing support across diverse
business use cases.
– Diagnosed and resolved issues related to data annotation tools, storage integrations, API usage, and
user access.
– Collaborated with engineering and product teams to escalate bugs, suggest improvements, and
provide product feedback.
– Participated in QA testing for web and API interfaces, designing and executing test cases to ensure
feature stability.
– Developed support documentation, onboarding materials, and knowledge base articles to improve
team productivity.
– Used Python scripting for workflow automation, log analysis, and API interactions; supported
onboarding for clients and team members.

SKILLS

Technical Support Platforms & Data
Troubleshooting, bug investigation, issue reporting, user B2B/B2C platforms, AI data management, satellite imagery,
guidance geospatial data, QGIS
Testing & APIs Programming
Postman, DevTools, manual web/API testing, test case design, Python
JSON
Infrastructure AI & ML
AWS/Azure storage fundamentals Machine learning fundamentals, annotation workflows
Payments
Payment failures, refunds, chargebacks, customer disputes

EDUCATION COURSES LANGUAGES

Junior Specialist Degree Complete A.I. & Machine Learning, English — C1
Economics of Enterprise Data Science Bootcamp