Ирина

Vitalieva Iryna
Home address: Odesa, Ukraine
Current address: Piraeus, Greece
Mobile UA: [open contact info](look above in the "contact info" section)
Mobile GR: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Date of birth: 20/09/1992
Nationality: Ukrainian
Visas: B1/B2

Work experience
Service Stewardess
10/06/2025 - 04/09/2025
Marquise, Yacht

Delivered exceptional luxury yacht hospitality, providing personalized guest service and anticipating client needs to ensure
a seamless onboard experience. Maintained impeccable interior standards, including fine dining service, formal table
settings, guest accommodations, and care of high-value materials. Managed interior operations, inventory control,
provisioning support, and organization of storerooms while maintaining the highest standards of cleanliness, presentation,
and attention to detail.

Hotel Manager
04/04/2024-22/11/2024
Running on waves LTD, Yacht

Experienced in luxury yacht operations and charter management, overseeing all aspects of guest experience, hospitality
standards, and onboard coordination. Successfully managed private charters, liaising with yacht brokers and guests to
plan and deliver tailored experiences. Skilled in team leadership, crew management, operational planning, budgeting,
guest relations, and maintaining exceptional service standards in line with luxury hospitality expectations.

Receptionist
01/05/2023-15/09/2023
CMI Leisure Management, Inc., M/V Sea Spirit, Passenger (Cruise) Ship

Oversaw front office operations, including guest account management, payment processing, and
embarkation/disembarkation through the MXP system. Ensured a seamless guest experience by handling service
requests, resolving guest concerns, and preparing financial and operational reports, including guest feedback, lost &
found, and transaction records.

Admin/Receptionist
17/10/2022-15/11/2022
P&O Ferries, M/V Spirit of France, Passenger (RO-RO) Ship

Managed daily guest and crew operations, including onboard announcements, documentation, crew and muster list
updates. Provided high-level guest assistance, information support, and crew familiarization. Maintained operational
reports, including lost property, weekly records, watchkeeping, and inventory management.

Receptionist
02/11/2021 - 08/09/22
SETE Yacht Management S. A., Yacht, M/Y Turama

Coordinated embarkation and disembarkation operations while providing high-quality guest support. Resolved guest
requests and service issues, including luggage assistance, valuables safekeeping, and cabin changes, ensuring a smooth
and personalized guest experience throughout the journey.

Reservation Manager
15/07/2021 - 11/08/2021
Apartments, Odesa (Daily rent)

Working with extranets, websites for booking apartments. Receiving and handling calls/notifications, processing. Booking
apartments. Guiding the guest, providing information. Resolving conflict situations, finding optimal solutions. In touch 24/7.

Reservation Manager
24/10/2020 - 19/04/2021
Gornyi Prutets, Bukovel (Hotel)

Developed strategic partnerships with travel agencies and corporate clients by negotiating and managing contracts.
Managed hotel distribution through OTAs and extranets, optimized rate plans and promotional offers, and supported
revenue growth. Oversaw customer communications, reservations, social media, and marketing initiatives while delivering
exceptional guest service and resolving complex customer issues.

Business Development Manager
17/06/2020 - 01/10/2020
Green Health, Kiev (Cosmetology)
Delivered cross-functional support across HR, sales, operations, and administration. Managed recruitment, client
acquisition, business negotiations, CRM (1C), reporting, marketing campaigns, and customer experience. Coordinated
office leasing, supported executive operations, and ensured efficient day-to-day business processes in a dynamic, high-
growth environment.

Receptionist
16/10/2019 - 20/02/2020
Majestic International Cruises, M/V Ocean Majesty, Passenger (Cruise) Ship

Delivered exceptional guest service by managing embarkation procedures, guest accounts, payments, and daily front
desk operations. Resolved guest requests and complaints, coordinated room service, and maintained accurate
operational and financial reporting while ensuring compliance with cruise hospitality standards.

Hotel Manager
05/10/2017 - 13/10/2019
Good Night Hotel, Odesa (Hotel)

Directed hotel operations, digital transformation, and process optimization by implementing electronic management
systems, operational standards, and performance reporting. Managed budgets, supplier negotiations, payroll, and guest
experience while achieving an average annual revenue growth of 100%. Led full-cycle HR, including recruitment,
onboarding, training, performance management, and team development, fostering a high-performing service culture.

Assistant Regional Development Manager
15/01/2017 - 23/05/2017
KT Ukraine, Odesa (Leading construction company)

Supported executive leadership by managing complex calendars, travel arrangements, meetings, and business
communications. Coordinated internal operations, prepared analytical reports and official documentation, monitored
regional sales performance through 1C, and provided operational support to ensure efficient business execution.

Receptionist
13/01/2016 - 19/01/2017
Good Night Hotel, Odesa (Hotel)

Oversaw guest services and online reservation management while streamlining hotel operations, improving workflows,
and enhancing service standards to support business performance.

Assistant to the Commercial Director
27/09/2015 - 30/12/2015
"Sfera", Odesa (Travel company)

Supported travel sales by managing customer inquiries, consulting clients, and creating customized travel solutions.
Coordinated bookings for flights, hotels, insurance, transfers, excursions, and car rentals using the Amadeus reservation
system, ensuring exceptional customer service from inquiry to trip completion.

Receptionist
03/12/2013 - 17/09/2015
iArcadia, Odesa (Hotel)

Managed front desk operations, including cash handling, guest billing, reservations, and email correspondence.
Coordinated room readiness, maintained high housekeeping standards, and ensured a seamless guest experience by
proactively resolving customer concerns and operational issues.

Receptionist
11/09/2012 – 07/09/2014
Ministerium, Odesa (Hotel and Restaurant)

Delivered exceptional front desk and guest relations services in a luxury hospitality environment. Managed guest arrivals,
reservations, communications, and personalized service requests while efficiently resolving complex situations.
Coordinated with hotel and restaurant departments to ensure seamless guest experiences, accurate bookings, and
smooth daily operations.

Education
Odessa College of Economics, Law, Hotel and Restaurant Business. Hotel service organization, tourism.
Secondary specialization, from 2009 to 2012 (3 years)

Languages
● English ─ fluent
● Russian ─ fluent
● Ukrainian ─ fluent

My personal skills - communication skills, responsibility, punctuality, organizational skills, resourcefulness, good team
player and respectful of subordinates, easy to train, efficient in accomplishing assigned tasks, active, stress resistant,
positive attitude, result-oriented.