Роксолана

ROKSOLANA STASYUK
CUSTOMER SUPPORT SPECIALIST
Warsaw, Ursynów, Poland
UA: [open contact info](look above in the "contact info" section) | PL: [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFESSIONAL PROFILE
I am an English Philology student at Vistula University with strong communication skills and a responsible, proactive approach to
work. I learn quickly, build rapport with people easily, and enjoy resolving customer issues. I work effectively both independently and
as part of a team, and I am eager to continue developing my skills and gaining experience.

PROFESSIONAL EXPERIENCE
Customer Support Specialist | Duration: 9 months
• Provided customer support via live chat.
• Handled phone inquiries from English-speaking customers, providing information and resolving issues.
• Communicated with customers in English by phone.
• Answered questions about products and services.
• Assisted customers with technical and organizational issues.
• Registered customer requests and escalated them to the appropriate departments.
• Used ticketing systems to manage and track customer requests.
• Maintained a high standard of customer service and a positive customer experience.
• Followed company procedures and team guidelines.
• Resolved customer issues quickly and effectively.

EDUCATION
Vistula University
English Philology (part-time)
Study period: 1 October 2024 – 30 September 2027

SKILLS
• Strong communication and interpersonal skills
• Fast learner with good adaptability
• Able to work independently and collaboratively
• Good organization and a strong sense of responsibility
• Confident using computers and online tools, including MS Office, Google Workspace and customer service systems

LANGUAGES
• English — B2
• Polish — B1
• Spanish — A2
• Ukrainian — Native