София

SOFIIA MEPARISHVILI
Customer Support / Chat Support Specialist
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
LANGUAGES
• English — B2 (Upper-Intermediate)
• Ukrainian — Native
EDUCATION
Management and Business Operations
PROFESSIONAL SUMMARY
Customer-oriented professional with experience in online communication, customer service, and international volunteer activities. Skilled in written communication, responding to user inquiries, and maintaining a polite and professional tone. Developed English communication skills through international experience and interaction with people from diverse cultural backgrounds. Adaptable, detail-oriented, and eager to learn new tools and procedures. Seeking a remote Customer Support or Chat Support position to contribute to a positive customer experience.
KEY SKILLS
• Written Communication and Customer Interaction
• Responding to Customer Inquiries
• Professional and Polite Communication
• Attention to Detail and Accuracy
• Time Management and Task Prioritization
• Adaptability and Willingness to Learn
• Teamwork and Cross-Cultural Communication
• Basic Knowledge of Microsoft Word, Excel, and Google Docs
WORK EXPERIENCE
Barista / Customer Service Representative | 2026
• Provided customer service in a café environment.
• Assisted customers with requests and inquiries.
• Processed orders and payments accurately.
• Maintained a friendly and professional attitude in a fast-paced environment.
Online Communication Specialist | Remote | 2024
• Communicated with users through online messaging platforms.
• Responded to incoming messages and maintained clear written communication.
• Adapted communication style to different users and situations.
• Used online communication tools to perform tasks remotely.
Online Chat Specialist | Remote | 2025
• Communicated with users in English through online chat.
• Responded to incoming messages in a clear and professional manner.
• Followed established communication guidelines and role-specific requirements.
International Volunteer Experience | 2022–2025
• Participated in volunteer initiatives in an international environment.
• Communicated with volunteers and people from diverse cultural backgrounds.
• Supported team activities and contributed to volunteer projects.
• Developed cross-cultural communication, collaboration, and teamwork skills.
Administrative Assistant | 2024
• Assisted with routine administrative tasks.
• Helped organize information and day-to-day activities.
• Provided support with general administrative processes.