Лілія

Lilia Petrynka
Customer Support Specialist | Customer Care | Client
Communication
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Italy

Summary
Skills
Customer-oriented professional with experience in client communication,
Customer communication and
freelance service delivery, and end-to-end customer relationship
relationship management
management. Experienced in handling client inquiries, clarifying
requirements, managing expectations, coordinating revisions, and Written communication and active
ensuring a positive customer experience. Strong written communication, listening
attention to detail, and ability to work independently in a remote
Customer inquiry handling
environment. Seeking to contribute these skills to a customer support team.
Problem-solving and conflict de-
Experience escalation

OlimpDate Remote Expectation management and
Online Chat Communication Specialist Jun 2026 – Present follow-up
• Managed written conversations with users.
Attention to detail
• Adapted communication to individual needs.
Time management and
• Followed company guidelines and workflows. prioritization
• Maintained professional communication. Remote work and self-management

Freelance Remote Social media communication
Photo Retoucher Nov 2024 – Jun 2026
Adaptability and learning new tools
• Managed communication with international clients.

• Clarified requirements and project details. Languages
• Edited photos and completed requested revisions. English
B1
• Delivered projects on time.
Ukrainian
Freelance Ukraine, Remote Native
Photographer 2017 – Oct 2024
• Attracted clients through social media.

• Managed bookings and client inquiries.

• Coordinated communication before and after shoots.

• Delivered edited photos and handled feedback.

Education
VSPNU Bachelor
Biology Ivano-Frankivsk • 2019 – 2021

IFNMU Physician Assistant
General medicine Ivano-Frankivsk • 2014 – 2018