Iryna

Iryna Riabchun
B2B SALES & ACCOUNT MANAGEMENT | INTERNATIONAL CLIENTS
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
B2B sales and customer relationship professional with experience working with wholesale customers
and distributors across Western Europe. Experienced in customer acquisition, account development,
identifying customer needs, expanding product assortment, and supporting long-term partnerships.
Background also includes end-to-end customer support, cross-functional coordination, invoicing,
reporting, and back-office operations. Comfortable learning new products, systems, and business
models and communicating with different stakeholders.

CORE SKILLS
Sales: B2B sales, lead generation, customer acquisition, distributor relations, account management,
customer retention
Account Growth: Customer needs analysis, cross-selling, assortment expansion, long-term
partnership development
Operations: Sales reporting, CRM records, order and contract coordination, customer service, internal
coordination

PROFESSIONAL EXPERIENCE
B2B Sales Manager Apr 2024 - Present
FishingStock
Prospect for and engage wholesale customers and distributors across Western Europe, guiding
sales conversations from initial contact to the first order and contract.
Reactivate contacts from the existing customer database and maintain ongoing communication with
assigned accounts.
Identify customer needs and opportunities to expand product assortment and develop own-brand
sales through distributors.
Track sales activity and work with orders, pricing, and account information using SalesDrive CRM,
1C:Enterprise, Excel, and Google Sheets.
Senior Customer Relationship Manager Oct 2021 - Mar 2024
AplusB School - online foreign language school
Managed the customer journey from initial inquiry through course completion for individual and
corporate customers, including service explanations and pricing calculations.
Prepared agreements and invoices in 1C:Enterprise and maintained customer communication
throughout the learning period.
Coordinated schedules, group launches, make-up lessons, and service issues with the school team.
Maintained reports on customer lists, attendance, income, and expenses in Google Sheets.

CV | Iryna Riabchun

EARLIER EXPERIENCE
Planning & Economics Intern Jan 2016 - Feb 2016
Municipal Consultative and Diagnostic Center No. 1, Darnytskyi District, Kyiv
Supported annual and balance-sheet reporting, financial performance records, and rental,
compensation, and insurance documentation; used 1C:Enterprise.
Debt Collection Specialist Nov 2008 - Nov 2012
ProstoFinance LLC
Communicated daily with customers holding consumer loans and performed soft collection and skip
tracing.
Worked with a CRM system and helped prepare documentation during the company liquidation
process.
Back Office Specialist Jul 2008 - Oct 2008
ProstoFinance LLC
Worked with official registries and archives and supported document-handling processes.

EDUCATION
Open International University of Human Development “Ukraine” - Economics and Management;
qualification: Manager of Foreign Economic Activity (International Trade), Kyiv, 2009.

SYSTEMS, TOOLS & LANGUAGES
SalesDrive CRM, 1C:Enterprise, Microsoft Excel, Google Sheets, Google Workspace, Voopty, Trello,
Zoom, Jedidesk.
Languages: English - advanced (comfortable with interviews); German - basic. Training: General
English courses.

CV | Iryna Riabchun