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ROSTYSLAV STEPANYK
CUSTOMER SUPPORT / CHAT SUPPORT
Lviv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFILE
I have experience in customer service, logistics, and text translation. I am responsible, patient, and
ready to learn new things. I enjoy helping people and solving problems.
My written English is good, and I can understand spoken English well. Speaking is still more difficult for
me, but my English is sufficient for chat and email communication. I am working on improving my
speaking skills and believe I can make progress quickly.
I am looking for a remote job in chat support or customer service where I can use my skills and gain
more experience.

WORK EXPERIENCE
Customer Service Operator — Nova Poshta
• Worked with parcel reception and processing.
• Helped customers with questions about parcels.
• Checked information and handled daily tasks.
• Followed company procedures and paid attention to detail.
Driver-Expeditor
• Delivered goods to customers.
• Checked orders and delivery documents.
• Communicated with customers during deliveries.
• Followed delivery schedules and managed daily tasks.
Freelance Text Translator (Part-time)
• Translated texts as a part-time job.
• Worked with written content and checked translations for accuracy.
• Developed written communication skills and attention to detail.

SKILLS
Written communication • Customer service • Problem-solving • Attention to detail • Time management
• Ability to learn quickly • Working independently and in a team • Basic logistics and order processing

LANGUAGES
Ukrainian: Native
English: Good written communication and listening comprehension. Spoken English is still improving.

ADDITIONAL INFORMATION
Interested in remote work. Ready to learn new tools and systems. Motivated to develop my skills and
gain new experience.