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Yana Klymentovska
Operations Manager
Remote only | Kyiv, Ukraine
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | t.me/klymentovska

Summary

Operations Manager with experience in finance, accounting and crisis management. Skilled in building
efficient operational processes and improving performance through data-driven decision-making.
Comfortable in fast-paced startup environments where ownership, clarity, and adaptability are essential.

Core Skills & Tools

● Operations Management & Process Optimization
● Business & Financial Analysis
● Budgeting, Forecasting & Cost Control
● KPI Development & Performance Tracking
● Cross-functional Collaboration
● Data Analysis & Reporting
● Process Documentation & Standardization
● Excel / Google Sheets (advanced)
● Basic SQL & Tableau (data extraction, analysis and visualization)
● AI tools: Claude, Gemini, ChatGPT
● Ukrainian: native | English: B2 | German: A1 | Spanish: A1

Experience

Finance Manager / Project Finance Coordinator

NGOs: PR Army, Innovative Social Solutions, Cultural Desant
Apr 2023 – Dec 2024

● Managed financial and operational support for multiple grant-funded projects across several NGOs
● Led budgeting for grant applications and ensured accurate financial reporting under grant agreements
● Oversaw financial reporting for 19 UNFPA programs and projects funded by USAID, NATO and other
Ukrainian and international donors
● Managed sub-grant agreements, monitored payment discipline, project timelines, and cost compliance
● Coordinated currency operations and ensured adherence to donor and audit requirements
● Prepared complete financial reporting packages aligned with external audit standards
● Supported project teams with operational controls and financial clarity across the project lifecycle

Head of Territorial Support Department (regional operations)

Ukrposhta JSC
Jan 2022 – Sep 2022

● Led a regional operations support team during wartime and post-occupation recovery
● Managed 24 territorial managers, supporting operations across 650+ branches and 4,500+
employees in Kyiv region
● Coordinated administrative, informational, and technical support to restore and stabilize branch
operations
● Acted as a key operational link between central management and field teams during crisis conditions

Senior Accountant / Operations & Systems Key User

Ukrposhta JSC
Apr 2019 – Jan 2022

● Managed accounting and tax records for inventory and low-value assets across the Kyiv branch
● Coordinated remote work of regional accounting teams, ensuring data accuracy and process
consistency
● Played a key role in the implementation of an ERP system (IT-Enterprise) as a key user
● Tested system functionality on real business cases, documented migration defects and fix
requirements for analysts and IT
● Controlled data migration accuracy and trained new users across the organization
● Identified system failures and ensured data recovery
● Prepared documentation and data for internal and international audits

Accountant

Leo 2002 LLC
Jun 2012 – Feb 2017

Education

● Finance, Chernihiv Polytechnic National University (Master’s degree)
● Mathematical Analysis, Taras Shevchenko National University of Kyiv (Bachelor's degree)

Certifications

● Google AI Essentials (Google Career Certificates)
● Google Data Analytics (Google Career Certificates)
● Google Prompting Essentials (Google Career Certificates)
● Business Analyst (Prometheus)
● Google Business Intelligence (Google Career Certificates)
● Tools of the trade: Linux and SQL (Google Career Certificates)
● Google Cybersecurity (Google Career Certificates)
● IT-Support (Google Career Certificates)
● Digital Marketing & E-commerce
● Personal Effectiveness (Kyiv City Educational Hub)
● Emotional Intelligence (Kyiv City Educational Hub)
● People and Project Management (Kyiv City Educational Hub)