Михайло

ABOUT ME
Customer support and risk management professional with experience working for
large companies. Strong business communication, conflict resolution and
adaptability skills. Skilled at identifying customer needs and resolving issues
promptly while maintaining a high standard of service. Responsible, organised and
results-oriented, with a strong commitment to professional growth.

EDUCATION AND TRAINING
01/09/2024 – CURRENT Ternopil, Ukraine
Mykhailo Denysiuk
Cybersecurity West Ukrainian National University
Date of birth: 02/12/2006 Field of study Information and Communication Technologies Level in EQF EQF level
Nationality: Ukrainian 6

Gender: Male
WORK EXPERIENCE
Namecheap, Inc Phoenix, United States
CONTACT Risk Management Representative
24/08/2025 – 28/05/2026
[open contact info](look above in the "contact info" section) Analysed and reviewed customer accounts to identify potential risks,
fraudulent activity and violations of company policies.
[open contact info](look above in the "contact info" section) Monitored suspicious activity and assessed risks associated with the use of
Михайло company services.
Made decisions to restrict, unblock or request additional verification of
accounts in accordance with internal procedures.
Handled customer enquiries related to account security, verification and
access recovery.

Health24 Ternopil, Ukraine

Technical Support Specialist
21/04/2026 – 04/09/2026
Advised customers about the company’s services over the phone.
Handled incoming enquiries, resolved issues and provided timely assistance.
Guided users through appointment booking, registration and use of the
service.
Used the CRM system and maintained customer interaction records.
Worked with the technical support team and other departments to resolve
requests promptly.
Monitored service quality and compliance with the company’s internal
standards.
Managed a high volume of enquiries while maintaining a high level of service.
Helped ensure a positive customer experience and build trusting relationships.

SKILLS
SOFT-SKILLS
Teamwork Critical thinking and problem-solving Attention to detail Effectiv
e communication Ability to work under pressure and multitask
HARD-SKILLS
Customer enquiry handling and resolution Account verification and user data
checks Risk analysis and fraud detection Database management and report
preparation CRM systems

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian

Other language(s):
English

Listening B1 Spoken production B1
Reading B2 Spoken interaction B1
Writing B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user