Євген

Yevhen Rudyi
Customer Support Specialist

PROFILE
Native Ukrainian speaker based in Poland with 1.5+ years of
CONTACT experience across two customer-facing roles in fintech and
retail, where accuracy, tone, and cultural nuance directly shaped
Gorzów Wielkopolski
customer trust. Skilled at handling high-volume chat and ticket
[open contact info](look above in the "contact info" section) queues with clear, empathetic, detail-checked written
communication: 100-120 tickets daily, a 99% satisfaction rate,
LANGUAGES and a 6-7 second first response time. Comfortable adapting
Ukrainian messaging to different audiences, working independently in MS
Native
Office and CRM tools, and quick to learn new support platforms.
Seeking a remote support role where precise written
English
communication in Ukrainian, Russian and English adds value.
B2
Russian WORK EXPERIENCE
C2
Customer Support Manager | Settle Pay
3 months | 22 February 2026 – 15 May 2026 | Fintech
SKILLS
Handled client inquiries and support tickets within a fintech
Native Ukrainian & Cultural Adaptation
environment, ensuring accurate and timely resolutions.
Detail-Oriented Ticket Quality Control
Collaborated with cross-functional teams to resolve customer
Customer Support & Client Relations issues efficiently and improve response quality.
CRM & Zendesk Applied CRM and support-tool expertise from previous role to
High-Volume Ticket Management maintain high service standards from day one.
MS Office: Word, Excel Senior Customer Support Manager | Dnipro-M
Fast Learner | Stress-Resilient | Persistent 1 year 4 months | 2 September 2024 – 31 December 2025 | Retail
Processed an average of 100-120 support tickets per day,
adapting to varying case complexity.
Maintained a 99% customer satisfaction rate through accurate,
empathetic, and efficient written communication.
Achieved a first response time of 6-7 seconds after ticket
creation, ensuring a fast and reliable client experience.
Consistently met monthly performance targets (KPIs).
Managed client requests through CRM and Zendesk; handled
reporting and documentation in MS Word and Excel.
Supported team processes and contributed to service quality
standards as a senior team member.