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Ihnatchuk Bohdan
Resume
Customer Support and Technical Support Specialist with 3+ years of experience in
Tech industries. Proven track record in team leadership, KPI monitoring, and handling
complex client requests.
A dedicated employee, ready to use knowledge and skills to contribute to the
company’s success and well-being.
I am also eager to gain new experience that will make me versatile in handling a
variety of work tasks. I am open to new challenges and ready to enhance my skills and
competencies, which will open up new opportunities for further personal development.
Contact information
WORK EXPERI E NCE
Kyiv, Ukraine
Technical Support Department Manager
Phone: [open contact info](look above in the "contact info" section)
NDA, January 2025 - October 2025
E-mail: [open contact info](look above in the "contact info" section)
Telegram: @lvlcmplete • Assist staff with processing material.

Discord: roytok#3549 • Monitoring employee performance (KPI, AHT), individual training and
implementation of creative approaches.
LANGUAGES
Сustomer support manager
Spanish – Upper-Intermediate
NDA, January 2023 - January 2025
English – Intermediate Handle inbound and outbound client contacts in accordance with requirements.
Provide consultation and comprehensive information regarding the current status
Ukrainian – Native
of the client's account.

Tailor services and recommendations based on the client's activity and
preferences.
Skills
- Dedication
- Patience Telecommunications Networks Department Specialist
- Team Management Autodoc, January 2022 - October 2022
- KPI tracking and ticketing systems Chat moderation, providing information to users on general issues, as well as the
- Technical Troubleshooting transfer of more complex cases to technical support.
Solid experience in using such programs as:
Handle incoming and outgoing calls in order to provide relevant information with
- Google Docs and Sheets
possible transfer to other departments.
- CRM / telephony
Contacting with adjacent departments to perform case in fast way.

Education
Personal quali ties Bachelor's degree in Information Systems and Technologies
National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
Positive ones: Кyiv, 2017 - 2021.
+ openness
Master's degree in Computer Science
+ result-oriented
National Aviation University
+ scrupulousness
Kyiv, 2021 - 2022.

Negative ones:
- self-critical