Марія

Maria Panova
Kyiv, Ukraine • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

Project Manager
Summary
Game community manager moving into production, with 3+ years of experience in live mobile free-to-play games at
Gameloft, Plarium and OUTLOUD GAMES. Planned and delivered recurring work to deadlines (a yearly social plan and
monthly content calendars tied to LiveOps events, updates and feature launches), coordinated development, product,
marketing and an external licensor, and turned player data into prioritized feedback that led to shipped in-game changes.
Tracked work in Jira and Confluence; studied film directing and production.

Skills
Project coordination: Planning and scheduling (yearly plans, monthly calendars), Deadline and dependency tracking,
Stakeholder management (development, product, marketing, licensor approvals), Cross-functional communication,
Prioritization of player feedback, Launch and update communications, Bug escalation
Data and reporting: KPIs and metrics, Data-driven reports, Player sentiment analysis, Google Sheets, Microsoft 365
Tools: Jira / Confluence, Google Play Console, App Store Connect, Meta Business Suite, Zendesk
Domain: Mobile free-to-play live games, Community management, Social media
Languages: English - C2 (EF SET certificate), Ukrainian - native

Work experience
Gameloft - Game Community Manager (Full-time) | Sep 2024 - Present
My Little Pony: Magic Princess; SongPop Classic; SongPop - Guess the Song (mobile, iOS and Android)
• Planned and delivered the yearly social strategy plan and monthly content calendars for 3 live games, aligned
with LiveOps events, updates and feature launches.
• Coordinated content approvals between internal teams and the My Little Pony licensor, keeping all content
within brand guidelines.
• Turned player feedback into prioritized requests for the development team, leading to shipped in-game changes:
better friend-gift visibility, a "Send to all" button and new alternate versions of a popular character.
• Delivered daily and monthly reports on player sentiment and community KPIs to the development and product
teams.
• Wrote briefs for designers and video editors and reviewed visual assets before publishing.
• Proposed and rolled out short-form video in the content plan, raising engagement by 28.4%.
• Managed 200+ player comments and reviews per week with an average response time of under 24 hours.
OUTLOUD GAMES - Community Manager (Part-time) | Oct 2023 - Mar 2024
Idle Inn Empire: Hotel Tycoon; Idle Pet Shelter (mobile idle games)
• Assessed player issues on Discord and in Zendesk, resolving routine cases and escalating bugs to the
development team.
• Compiled weekly reports on the top player issues for the development team.
Plarium - Community Manager (Part-time) | Sep 2021 - Jun 2022
Mech Arena (mobile and PC PvP shooter)
• Prepared weekly feedback reports on the top player pain points for the development team.
• Created 7 template responses for recurring problems, cutting response time by 15%.

Production Assistant/Actor's Assistant - student film productions (non-commercial) | 2021 - 2023
• Coordinated on-set schedules, call sheets and logistics for 8 productions with crews of 10-20 people.
• Kept communication between cast, director and crew running across up to 5 shooting days each.

Education
Bachelor's studies in Law - National University of Kyiv-Mohyla Academy | 2021 - 2023
Bachelor's studies in Film Directing - Kyiv National I. K. Karpenko-Kary University of Theatre, Cinema and Television |
2018 - 2021