Максим

MAKSYM DANILSKYI
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Cherkasy, Ukraine | Remote

Professional Summary
Results-driven Customer Support and Sales Professional with experience in the telecommunications
sector. Proven track record in high-volume call center operations, B2C telemarketing, and client
relationship management. Adept at handling objections, identifying customer needs, and delivering
exceptional service in fast-paced, remote environments. Seeking a remote Chat Manager or Customer
Support role to leverage strong communication skills, CRM expertise, and a client-first approach.

Work Experience
Outbound Sales Representative (Telemarketer), Kyivstar 06/2026 – 10/2026 | Remote
Conducted outbound sales calls to promote telecommunications services, consistently meeting and
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exceeding established KPIs.
Analyzed customer needs to present tailored product solutions, effectively handling objections and
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closing sales.
Enhanced negotiation and persuasion skills, maintaining a high conversion rate through client-focused
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communication.
Achievement: Successfully achieved 125% of the monthly sales target.
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Customer Support Representative (Call Center Operator), Kyivstar 09/2025 – 06/2026 | Remote
Delivered high-quality customer support, resolving user inquiries efficiently across multiple
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communication channels.
Managed a high volume of daily interactions (up to 85 calls per day) while maintaining strict adherence
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to Service Level Agreements (SLAs).
Navigated complex customer issues in high-stress situations, providing optimal solutions and ensuring
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high customer satisfaction (CSAT) rates.
Utilized CRM systems to log interactions, update customer databases, and track issue resolution.
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Education
Bachelor’s Degree in Economics and Marketing 2025 – Present
Cherkasy National University named after Bohdan Khmelnytsky
Expected 2029. Part-time distance learning, fully compatible with a full-time work schedule.

Skills
Customer Success & Sales Communication & Content Soft Skills
B2C Sales, Telemarketing, Copywriting, Scriptwriting, Cross-cultural Communication,
Objection Handling, Client Business Correspondence, Adaptability, Time
Needs Analysis, CRM English-Ukrainian Translation. Management, Multitasking,
Management, Lead Generation. Problem-Solving, Stress
Resistance.
Tools
CRM Systems, MS Office Suite,
Remote Collaboration Tools
(Slack, Zoom, Jira).

Languages
Ukrainian English
Native Upper-Intermediate / Advanced
(B2-C1)