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Богдан
Диспетчер
- City of residence:
- Vinnytsia
- Ready to work:
- Remote
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Bohdan Holosnyi
[open contact info ](look above in the "contact info" section) • [open contact info ](look above in the "contact info" section)
Ostrava, Czech Republic
PROFILE
Motivated and adaptable professional with experience working in international teams. Possess a broad outlook,
strong communication and problem-solving skills, and the ability to learn quickly and adapt to new environments.
Eager to contribute to a team and provide high-quality customer support.
WORK EXPERIENCE
Oct 2025 – Present Restaurant Worker, AmRest Holdings SE
• Handled 100+ customer interactions per shift during peak hours, taking orders, answering
questions and resolving minor issues on the spot.
• Resolved order mistakes and customer complaints calmly and professionally, focusing on
quick solutions and positive guest experience.
• Cooperated with kitchen and front-of-house team to keep service smooth during rush hours
and reduce waiting times.
Jul 2024 – Sep 2025 Help Desk Support Agent, Omnix Customer Care
• Processed 100+ user appeals per day via ticketing system, ensuring timely and compliant
resolution of cases.
• Reviewed and decided on blocking/unblocking user profiles based on internal policies and
evidence from reports.
• Investigated scam, harassment and abuse appeals, escalating high-risk cases and helping to
keep the platform safe for users.
Dec 2023 – Jul 2024 Customer Support Specialist(L1), Borkanin CXSolutions
• Handled 50–100 customer emails per day, answering questions and providing clear guidance
in a professional tone.
• Investigated and resolved payment-related issues by checking order details and coordinating
with internal teams when needed.
• Consulted clients on next steps and available options, ensuring they understood resolutions
and felt supported.
EDUCATION
2023 – Present Germanic Languages and Literatures (Including Translation), First Language —
English,DonetskNational University
• Specializations: document translation, business English
• Minor: Polish studies (from 2nd year)
• Expected graduation: July 2027
SKILLS
Computer Literacy • Information Research • Time Management • Customer Support Platforms (Zendesk, Gorgias,
Intercom, Freshdesk)
LANGUAGES
English — C1 • Czech — B1 • Russian — Native • Ukrainian — Native • German — B1
[
Ostrava, Czech Republic
PROFILE
Motivated and adaptable professional with experience working in international teams. Possess a broad outlook,
strong communication and problem-solving skills, and the ability to learn quickly and adapt to new environments.
Eager to contribute to a team and provide high-quality customer support.
WORK EXPERIENCE
Oct 2025 – Present Restaurant Worker, AmRest Holdings SE
• Handled 100+ customer interactions per shift during peak hours, taking orders, answering
questions and resolving minor issues on the spot.
• Resolved order mistakes and customer complaints calmly and professionally, focusing on
quick solutions and positive guest experience.
• Cooperated with kitchen and front-of-house team to keep service smooth during rush hours
and reduce waiting times.
Jul 2024 – Sep 2025 Help Desk Support Agent, Omnix Customer Care
• Processed 100+ user appeals per day via ticketing system, ensuring timely and compliant
resolution of cases.
• Reviewed and decided on blocking/unblocking user profiles based on internal policies and
evidence from reports.
• Investigated scam, harassment and abuse appeals, escalating high-risk cases and helping to
keep the platform safe for users.
Dec 2023 – Jul 2024 Customer Support Specialist(L1), Borkanin CXSolutions
• Handled 50–100 customer emails per day, answering questions and providing clear guidance
in a professional tone.
• Investigated and resolved payment-related issues by checking order details and coordinating
with internal teams when needed.
• Consulted clients on next steps and available options, ensuring they understood resolutions
and felt supported.
EDUCATION
2023 – Present Germanic Languages and Literatures (Including Translation), First Language —
English,DonetskNational University
• Specializations: document translation, business English
• Minor: Polish studies (from 2nd year)
• Expected graduation: July 2027
SKILLS
Computer Literacy • Information Research • Time Management • Customer Support Platforms (Zendesk, Gorgias,
Intercom, Freshdesk)
LANGUAGES
English — C1 • Czech — B1 • Russian — Native • Ukrainian — Native • German — B1
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The candidate's resume is posted at https://www.work.ua/resumes/20848984/