Андрій

ANDRII SHULHA
TECHNICAL SUPPORT ENGINEER
| APPLICATION & INTEGRATION SUPPORT

Poltava, Ukraine | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Technical Support Engineer with hands-on experience supporting business-critical 1C/ERP
CORE SKILLS systems in production environments. Skilled in L1/L2 support, incident investigation,
troubleshooting, bug reproduction and documentation, SQL/MS SQL data validation, and
Support collaboration with developers and business users. Previous 1C development experience
L1/L2 Support • Application Support • provides a strong understanding of system logic, business requirements, releases, and
Production Support • Incident process automation. Experienced with electronic signatures, eTTN workflows, Jira,
Investigation • Troubleshooting • Issue Confluence, JSON, Windows Server fundamentals, and IP/DNS/DHCP.
Resolution • User Support

Systems & Data PROFESSIONAL EXPERIENCE
1C / ERP • SQL • MS SQL • JSON •
Windows Server • IP / DNS / DHCP 1C User Support Specialist | Kernel Group, Ukraine
Feb 2025 - Present
Delivery & Tools
Provide L1/L2 application support for business-critical 1C/ERP systems used across elevators,
Jira • Confluence • Bug Reproduction •
terminals, and production facilities.
Bug Reporting • Release Support •
Technical Documentation Investigate production incidents, reproduce defects, document findings, and coordinate
resolution with developers and business users.

Business & Integrations Use SQL/MS SQL for basic data validation and troubleshooting, including reading and working
Integration Support • Electronic with SELECT queries.
Signatures • eTTN • Business Support electronic signature and eTTN workflows, including operational issues affecting end
Requirements • Process Analysis • users and critical business processes.
Process Optimization • Stakeholder
Participate in release and implementation activities, including production support and issue
Communication
handling during system changes.
Analyze user requests and process bottlenecks, translate business needs into actionable
improvements, and contribute to workflow optimization.
Conduct on-site user training during business trips, covering both system functionality and
the underlying business processes.
Take ownership of operational issues with a focus on service continuity, system stability,
usability, and reduction of human error.

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EDUCATION PROFESSIONAL EXPERIENCE

Yuri Kondratyuk National University 1C Developer | Kernel Group, Ukraine
"Poltava Polytechnic"
Previous role
Bachelor's studies - Economic
Cybernetics Developed and modified 1C functionality based on business requirements.

Automated business processes to reduce manual effort and improve operational efficiency.

LANGUAGES Optimized system logic and participated in testing, implementation, and release of new
functionality.
Ukrainian - Native Worked with business users to understand operational needs and translate them into
Russian - Native practical system changes.
English - B2 (Intermediate /
Upper-Intermediate working proficiency)

SELECTED ACHIEVEMENT
TECHNICAL PROJECT Led a personal process-improvement initiative around a 1C-based solution: reviewed
workflows, identified unnecessary steps and functions, and proposed changes aimed at
Telegram Subscription & Payment Bot
simplifying operations, improving usability, and reducing human-factor risks.
Python • FastAPI • Aiogram • HTTP •
JSON • Webhooks • WayForPay • ngrok Acted as a bridge between business users and technical teams, combining production
support experience with an understanding of system logic and real operational processes.

TECHNICAL PROJECT

Telegram Subscription & Payment Bot
Python • FastAPI • Aiogram • HTTP • JSON • Webhooks • WayForPay • ngrok

Built a Telegram bot for paid subscription access with payment creation, payment-status
callbacks, and automated access-management logic.

Integrated a Telegram bot, FastAPI backend, and WayForPay payment flow; debugged
HTTP requests, webhook handling, environment configuration, and payment-signature
issues.

EDUCATION

Yuri Kondratyuk National University "Poltava Polytechnic"
Bachelor's studies - Economic Cybernetics

LANGUAGES

Ukrainian - Native | Russian - Native | English - B2 (Intermediate / Upper-Intermediate working
proficiency)

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