Катерина

KATERYNA VOVKOHON
Junior Customer Support Representative
Odesa, Ukraine | Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section) | Telegram: @kateliinxw
PROFILE
Recent Philology graduate with practical experience in customer communication, order processing and handling inquiries. Interested in developing a career in written customer support. Comfortable with everyday computer tasks, online communication and working with documents. Quick to learn, attentive to detail and able to follow instructions and established procedures.

EDUCATION
South Ukrainian National Pedagogical University named after K. D. Ushynsky
Bachelor's Degree in Philology | Graduated June 2026
Specialization: Germanic Languages and Literatures (English major)
Educational programme: Translation (English major, Chinese minor)
SKILLS
• Written communication and working with text
• Basic computer skills and online research
• Microsoft Word and Google Docs
• Attention to detail and information accuracy
• Problem-solving and following established procedures
• Ability to learn new software and tools
LANGUAGES
English — Intermediate
Chinese — Beginner (HSK 1–3)
Ukrainian — Native
Russian — Fluent
INTERNSHIPS AND PRACTICAL EXPERIENCE
Copy Center Operator — EXPRESS PRINT
March 2026
• Received printing and copying orders and clarified customer requirements.
• Prepared files for printing and completed copying tasks according to customer requests.
• Provided information about copy center services and handed over completed orders.

Fitness Club Administrator — SMILE
November 2025
• Assisted visitors and provided information about club services and membership conditions.
• Received introductory training in customer communication and class registration.
• Became familiar with handling visitor inquiries.