Sofiia

SOFIIA YANKINA
IT & AI Automation Specialist
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Warsaw, Poland
[open contact info](look above in the "contact info" section) | github.com/YASOFIIA

ABOUT ME
IT & AI Automation Specialist with hands-on experience building AI agents and automated workflows using Claude,
Codex, and ChatGPT, administering corporate platforms (Google Workspace & CRM systems), and developing API
integrations that eliminate repetitive work. Delivered 10+ production automations - CRM unification,
Telegram/WhatsApp bots, RAG pipelines, internal web tools - with measurable time savings for operations teams.
Comfortable providing IT support to remote employees, managing access permissions, and maintaining IT
documentation. AI-native engineer who treats automation, not just code, as the deliverable.

SKILLS
IT Support & System Administration: Google Workspace, user account setup, access permissions management,
corporate email configuration, IT asset & license management, IT documentation, remote employee support
Corporate Platforms & CRM: CRM systems, RingCentral, Time Doctor, SaaS subscription & license optimization
AI Automation & AI Agents: Claude, Codex, ChatGPT, LLM orchestration, AI agent design, RAG pipelines, Prompt
Engineering, n8n workflow automation
API Integrations & Scripting: REST API integrations, webhooks, Python, Bash/Shell scripting, FastAPI, Swagger
Cybersecurity & Data: access control, data backup strategies, data protection, basic networking, secrets
management
Databases & Infrastructure: PostgreSQL, MySQL, Redis, Docker, AWS, Git, CI/CD

WORK EXPERIENCE
AI Automation & Workflow Specialist - Amazonikk Group | Apr 2026 - Sep 2026
Built company-wide AI automation: internal web apps, Telegram/WhatsApp bots, CRM integrations.
Implemented RAG pipelines on PostgreSQL + pgvector, unifying CRM, messaging, and internal tools — cross-
system lookups reduced ~70%. Delivered with Claude Code & Codex; wrote full IT documentation.

IT & Business Automation Specialist (Freelance) - Upwork | Nov 2024 - Present
IT support and business automation for US/EU teams using Claude, Codex, ChatGPT, n8n. Manage client
accounts, access permissions, SaaS subscriptions. Built Office Tracking Web App (interactive map, voice input,
KeyCRM sync, pgvector RAG) replacing a legacy Excel - saved ~10 h/week. Built AI Lead Qualification Telegram
bot syncing to CRM - saved ~15 h/week with 24/7 coverage.

Python Software Developer & API Integrator - AVEDSoft | May 2025 - Dec 2025
Shipped a FastAPI backend with REST API integrations for an AI business-advisory platform (Ukrainian
refugees, Ireland). Designed AI agent workflows and LLM orchestration converting unstructured input into
structured reports. PostgreSQL schemas, Swagger-documented REST APIs, full handover docs.

KEY PROJECTS (GITHUB.COM/YASOFIIA)
AI Lead Qualification Bot - Telegram bot scoring leads 24/7 via LLM, syncs to CRM. Result: ~15 h/week saved.
Stack: Python, LLM API, Telegram, CRM API.
Office Tracking Web App - interactive urzędy map + voice input + KeyCRM sync + pgvector RAG scheduling.
Result: legacy Excel retired, scheduling cut from hours to minutes. Stack: FastAPI, PostgreSQL + pgvector,
KeyCRM API.
CRM / Messaging Unification (Amazonikk) - RAG pipeline connecting CRM, WhatsApp, Telegram, internal tools
via REST APIs. Result: cross-system lookups −70%. Stack: PostgreSQL + pgvector, Claude Code, Codex, multi-
platform APIs.

CERTIFICATIONS EDUCATION
Claude Certified Developer, Anthropic Vistula University | 2023-2027
Claude Code 101, Anthropic Computer Engineering (AI)
AWS Cloud Essentials, Amazon Web Services
FastAPI - The Complete Course 2025, Udemy
Discovery Piscine in Python Basics, 42 Warsaw