Ілона

Ilona Tsyktor
Ivano-Frankivsk, UKRAINE
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
LinkedIn@Ілона Циктор

Summary
Detail-oriented and responsible professional with a completed higher education degree in Law and experience in
administrative and document-related tasks. Strong organizational, communication, and problem-solving skills,
with the ability to learn new processes quickly and adapt to different working environments.
Fluent in English (C1 level), with confident basic computer skills and a strong interest in developing a career in an
international professional environment. Organized, reliable, and motivated to contribute to a team while
continuously expanding professional knowledge and skills.

Work experience
Professional Development Aug 2025 - May 2026
Monterey, California, USA
Academic English courses at Monterey Peninsula College.

Senior Corporate Client Manager Sep 2024 - Feb 2025
JSC ALTBank
Prepared and reviewed English-language contracts involving clients in Poland and Ukraine
Assisted with opening and maintaining corporate bank accounts.
Sourced 30+ corporate clients, assessed commercial fit, prepared tailored proposals and executed 15
contracts.
Prepared and processed banking agreements and related documentation.
Handled payment transactions and corporate banking requests.
Reviewed and verified client documentation.
Maintained professional relationships with corporate clients and ensured timely handling of their requests.

Career Break Oct 2022 - Aug 2024
Taubenheim/Spree, Saxony, Germany
Family reasons.

Customer Support Specialist → Team Supervisor May 2021 - Sep 2022
Raiffeisen Bank International
Team Supervisor (Jun - Sep 2022):
led a team of 13 operators and resolved complex private and business client inquiries.
oversaw customer service operations for individual, business, and international banking clients.
provided guidance and support on banking products and services.
handled complex customer inquiries and escalated cases.
supported issue resolution related to payments and banking operations.
monitored service quality and team performance.
coached and trained team members to improve customer service standards.
coordinated daily team activities and workload distribution.
Lead Specialist (May 2021 - Jun 2022):
acquired and onboarded new private, business and international banking clients.
managed and maintained a portfolio of private, business and international clients, ensuring ongoing support
and relationship development.
identified client needs and recommended suitable banking products and services.
promoted additional banking products and services to existing clients (cross-selling).

built and maintained long-term business relationships with business and international customers.
provided professional support with private, business and international account opening and maintenance.
prepared, processed, and reviewed banking agreements and client documentation.
assisted with payment transactions and day-to-day corporate banking operations.

Chief Specialist Oct 2016 - Jun 2020
Education Department
Mykolaiv Regional Administration
Drafted legal documents, analyzed regional education activities, prepared reports and trained school
principals and staff.

Call Center Operator Feb 2013 - Apr 2016
Ivano-Frankivsk Municipality
Reviewed citizens' petitions, coordinated referrals to government agencies, prepared reports and trained new
candidates.

Education
Academic English coursework Aug 2025 - May 2026
Monterey Peninsula College
Academic English coursework Aug 2025 -- May 2026
Monterey Peninsula College
Academic Writing & Reading • Academic Speaking & Listening (High Intermediate / Advanced)

Specialist Degree in Law 2011 - 2012
King Daniel of Galicia Ivano-Frankivsk University of Law
Specialist Degree in Law 2011 - 2012
King Daniel of Galicia Ivano-Frankivsk University of Law

Bachelor's Degree 2007 - 2011
Prycarpathian Law Institute, Lviv State University of Internal Affairs
Bachelor's Degree in Criminal Law 2007 - 2011
Prycarpathian Law Institute, Lviv State University of Internal Affairs

Skills
Customer Relationship Management
Corporate Client Acquisition
Account Management
Sales and Business Development
Team Leadership & Supervision
Administrative Support
Contract Preparation and Review
Business Communication
Payment Services Support
Data Entry and Reporting
Organization and Time Management
Problem-Solving
Adaptability
Quick Learner
English – C1 (Advanced)