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Максим
Фахівець з впровадження
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- Фахівець з впровадження, аналітик, збиральник, системний аналітик
- City:
- Kyiv
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Maksym Kurakin
Application Support Engineer IV | L2/L3 Support | Microsoft Dynamics NAV / Business Central | FinTech & Private Equity Systems
Kyiv, Ukraine | [open contact info ](look above in the "contact info" section)
Cell: [open contact info ](look above in the "contact info" section)
Born 04/01/1979 Yalta, Crimea.
Mother living in Yalta.
LinkedIn profile: [open contact info ](look above in the "contact info" section)
Professional Summary
Application Support Engineer with 17+ years of experience across financial systems, fintech applications, ERP support, databases, DWH/reporting, and enterprise integrations. Strong background in L1/L2/L3 support, Microsoft Dynamics NAV / Business Central, Private Equity application support, SQL investigation, incident/change/problem management, and business-user consulting. Experienced in bridging clients, users, development teams, and service teams to resolve complex production issues, support implementations, mentor teams, and improve support operations.
Core Skills
L1/L2/L3 Application Support | Microsoft Dynamics NAV 2018/2019 | Business Central 14 | Private Equity / FinTech | SQL | MS SQL Server | Teradata | DWH / DataMart / ETL | Jira | ServiceNow | Git | Incident / Problem / Change Management | OBIEE | Oracle Data Integrator | WebLogic
Professional Experience
Allvue Systems - Support Engineer / Application Support Engineer IV
Kyiv, Ukraine | Oct 2018 - Present
• Support Microsoft Dynamics NAV 2018, NAV 2019, and Business Central 14, 23, 25 in fintech and Private Equity environments.
• Handle full-scope L1, L2, and L3 activities, including client-facing investigation, issue reproduction, root-cause analysis, troubleshooting, and escalation.
• Provide business consulting and implementation support for financial software clients.
• Investigate fund accounting and private equity workflows, including payments, invoices, credit memos, ledgers, investor processes, and operational issue analysis.
• Collaborate with Product and Engineering teams to clarify requirements, investigate defects, and convert recurring support issues into product improvement opportunities.
• Create internal knowledge base articles, runbooks, troubleshooting guides, and support procedures; mentor support team members and contribute to support maturity.
Luxoft - Regular L2 & L3 Support Engineer
Kiev Region, Ukraine | Aug 2016 - Jan 2018
• Delivered full L2/L3 project support across application, database, service, and technical layers.
• Worked between customers, users, development teams, and service teams for support, planning, maintenance, troubleshooting, and production stability.
• Managed incidents, service requests, and change requests using ServiceNow and Jira.
• Deployed database-side changes using SQL and Git; supported Java-based applications.
• Maintained and tuned WebLogic and Tomcat platforms; troubleshot applications, databases, server configurations, integrations, and architecture.
SberBank - IT Analyst
Ukraine | Jun 2015 - Jul 2016
• Supported Teradata DWH/DataMart project, including ETL flows from banking systems to warehouse and OBIEE reporting.
• Investigated data and reporting issues across warehouse, source-system, and reporting layers.
VTB Bank - Database Support IT Analyst
Kyiv, Ukraine | Oct 2008 - Jun 2015
• Supported consolidation of banking systems based on requirements from business divisions and third-party software developers.
• Provided development consultations and technical support for banking system integrations.
• Developed reports for business customers, including financial and risk-control reporting.
• Supported Oracle Data Integrator data loading processes, DWH operations, and controls for source-data and target-system integrity.
• Projects: MS CRM Integration, Corporate & Retail Clients, CIS - Corporate Information System, CSBI - Data Warehouse.
Dr. Weigandt Software und Systeme GmbH - Operating Expert
Jan 2008 - Oct 2008
• Provided user support for Oracle Retail products.
• Prepared functional and technical design documentation for Oracle Retail module configuration.
• Worked with RMS, RPM, ReSA, and Oracle Retail batch processes; supported incident and problem management; consulted developers on operational behavior.
Bayadera - System Administrator
Apr 2006 - Jan 2008
• Supported EPP/ARP complex based on modified 1C database.
• Administered Active Directory domain environment and MS SQL Server 2000.
• Provided user and office equipment support; created reporting system for key financial and commodity performance indicators using MS Excel.
Selected Contributions
• Created support runbooks for Fund Accounting, Payment Management, and Private Equity accounting processes.
• Built structured troubleshooting guidance for invoice, credit memo, payment, and ledger-related client issues.
• Developed PE accounting process documentation with capital calls, distributions, management fees, valuation, waterfall support, intercompany accounting, audit readiness, and journal entry examples.
Education
The Crimean Agrarian University
Master’s degree, Economist on Accounting and Audit | 1996 - 2001
Languages
English | Ukrainian | Russian
Application Support Engineer IV | L2/L3 Support | Microsoft Dynamics NAV / Business Central | FinTech & Private Equity Systems
Kyiv, Ukraine | [
Cell: [
Born 04/01/1979 Yalta, Crimea.
Mother living in Yalta.
LinkedIn profile: [
Professional Summary
Application Support Engineer with 17+ years of experience across financial systems, fintech applications, ERP support, databases, DWH/reporting, and enterprise integrations. Strong background in L1/L2/L3 support, Microsoft Dynamics NAV / Business Central, Private Equity application support, SQL investigation, incident/change/problem management, and business-user consulting. Experienced in bridging clients, users, development teams, and service teams to resolve complex production issues, support implementations, mentor teams, and improve support operations.
Core Skills
L1/L2/L3 Application Support | Microsoft Dynamics NAV 2018/2019 | Business Central 14 | Private Equity / FinTech | SQL | MS SQL Server | Teradata | DWH / DataMart / ETL | Jira | ServiceNow | Git | Incident / Problem / Change Management | OBIEE | Oracle Data Integrator | WebLogic
Professional Experience
Allvue Systems - Support Engineer / Application Support Engineer IV
Kyiv, Ukraine | Oct 2018 - Present
• Support Microsoft Dynamics NAV 2018, NAV 2019, and Business Central 14, 23, 25 in fintech and Private Equity environments.
• Handle full-scope L1, L2, and L3 activities, including client-facing investigation, issue reproduction, root-cause analysis, troubleshooting, and escalation.
• Provide business consulting and implementation support for financial software clients.
• Investigate fund accounting and private equity workflows, including payments, invoices, credit memos, ledgers, investor processes, and operational issue analysis.
• Collaborate with Product and Engineering teams to clarify requirements, investigate defects, and convert recurring support issues into product improvement opportunities.
• Create internal knowledge base articles, runbooks, troubleshooting guides, and support procedures; mentor support team members and contribute to support maturity.
Luxoft - Regular L2 & L3 Support Engineer
Kiev Region, Ukraine | Aug 2016 - Jan 2018
• Delivered full L2/L3 project support across application, database, service, and technical layers.
• Worked between customers, users, development teams, and service teams for support, planning, maintenance, troubleshooting, and production stability.
• Managed incidents, service requests, and change requests using ServiceNow and Jira.
• Deployed database-side changes using SQL and Git; supported Java-based applications.
• Maintained and tuned WebLogic and Tomcat platforms; troubleshot applications, databases, server configurations, integrations, and architecture.
SberBank - IT Analyst
Ukraine | Jun 2015 - Jul 2016
• Supported Teradata DWH/DataMart project, including ETL flows from banking systems to warehouse and OBIEE reporting.
• Investigated data and reporting issues across warehouse, source-system, and reporting layers.
VTB Bank - Database Support IT Analyst
Kyiv, Ukraine | Oct 2008 - Jun 2015
• Supported consolidation of banking systems based on requirements from business divisions and third-party software developers.
• Provided development consultations and technical support for banking system integrations.
• Developed reports for business customers, including financial and risk-control reporting.
• Supported Oracle Data Integrator data loading processes, DWH operations, and controls for source-data and target-system integrity.
• Projects: MS CRM Integration, Corporate & Retail Clients, CIS - Corporate Information System, CSBI - Data Warehouse.
Dr. Weigandt Software und Systeme GmbH - Operating Expert
Jan 2008 - Oct 2008
• Provided user support for Oracle Retail products.
• Prepared functional and technical design documentation for Oracle Retail module configuration.
• Worked with RMS, RPM, ReSA, and Oracle Retail batch processes; supported incident and problem management; consulted developers on operational behavior.
Bayadera - System Administrator
Apr 2006 - Jan 2008
• Supported EPP/ARP complex based on modified 1C database.
• Administered Active Directory domain environment and MS SQL Server 2000.
• Provided user and office equipment support; created reporting system for key financial and commodity performance indicators using MS Excel.
Selected Contributions
• Created support runbooks for Fund Accounting, Payment Management, and Private Equity accounting processes.
• Built structured troubleshooting guidance for invoice, credit memo, payment, and ledger-related client issues.
• Developed PE accounting process documentation with capital calls, distributions, management fees, valuation, waterfall support, intercompany accounting, audit readiness, and journal entry examples.
Education
The Crimean Agrarian University
Master’s degree, Economist on Accounting and Audit | 1996 - 2001
Languages
English | Ukrainian | Russian
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The candidate's resume is posted at https://www.work.ua/resumes/20893285/