Крістіна

KRISTINA ZEKHRA ERTURK
Operations Analyst | Business Support
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Place of Residence: Warsaw, Poland

Resilient Operations Specialist with 5+ years of experience in international operational and
nancial management. Expert in high-volume data analysis and executive reporting, with a
proven track record of delivering decision-making insights for Global HQs (Stakeholders). I
specialize in turning complex numerical datasets documentation into ef cient work ows using
Advanced Excel and AI automation (achieving 50%-time savings).

I’m a highly independent and meticulous professional, focused on accuracy and consistency.
Fluent in six languages, I thrive in dynamic, international environments. I’m a solution-oriented
person who replaces operational obstacles with scalable, modern processes. I’m looking for a
professional place that is organized yet exible, where I can combine my analytical skills with
my passion for creating modern solutions.

KEY SKILLS
• Advanced Data Processing • Executive Reporting • Advanced Excel • Data Integrity &
Discrepancy Management • Process Optimization • AI Implementation • AI Automation •
Operations & Project Coordination • Stakeholder Management • Operational Problem Solving •
Customer Support • Financial Control • Financial Operations & Compliance • Process
Improvement • Compliance & Standards

PROFESSIONAL EXPERIENCE
Customer support & Operations Manager / Prife International

September 2024 – present • Warsaw, Poland

• Executive Reporting & Data Analysis: Prepared monthly decision-making reports for Global
HQ (Malaysia) to support cost control and settlements. Managed high-volume datasets
(thousands of records) with multiple attributes (country, carrier, equipment type, status,
complaints). Linked operational data with invoices to ensure 100% billing accuracy.

• AI Implementation & Automation: Independently designed and deployed an AI-driven
work ow for processing Delivery Orders (OCR-based data extraction). Automated extraction of
recipient data, product speci cations (quantity, color), and contact details into structured Excel
formats.
• Result: Reduced manual transcription by 80%, saving 4 hours daily and eliminating errors
while processing 30–120 DOs per day.

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• Data Security & Oversight: Ensured all AI processing remained within secure internal
environments (no public training models), maintaining full human-in-the-loop veri cation for
data accuracy.

• Data Integrity: Performed detailed data validation and identi ed discrepancies in logistics
settlements. Investigated and resolved inconsistencies between carrier reports and internal
documentation to protect company margins.

• Process Optimization: Automated email handling through AI-based classi cation
(categorizing DOs, complaints, and queries), signi cantly accelerating response times for
recurring operational issues.

• Digital Transformation: Built a structured digital archiving system from scratch, organizing
2,000+ historical documents (2022–2024). Improved document retrieval speed by 90% and
ensured full audit readiness.

• Stakeholder & Vendor Management: Coordinated end-to-end communication with
international partners and courier companies. Managed escalations and interventions when
contract terms or SLAs were not met.

• Customer Support Systems: Implemented a centralized ticketing system to organize and
track all customer requests, complaints, and operational queries, improving response time,
transparency, and accountability across teams.

• Event Coordination: Managed a corporate event for 300 partners end-to-end, including
logistics, vendor management, crisis response, and nal nancial settlements.

• Onboarding & Leadership: Designed and led an end-to-end onboarding program. Trained
new employees in reporting standards, Excel/AI tools, customer support work ows, and error
prevention procedures, ensuring fast ramp-up and consistent performance.

Senior Logistics Operations Specialist / Millhouse Logistics

December 2023 – August 2024 • Warsaw, Poland

• Data Analysis & Reporting: Deliver monthly executive reports for Global HQ, supporting cost
control and nancial settlements. Analyze high-volume datasets (170+ loads) across North
America to identify trends and operational inef ciencies.

• Process Optimization & Automation: Design and implement data-driven logistics strategies
to improve cost ef ciency and service performance. Continuously optimize work ows to
increase scalability and reduce operational friction.

• Project Management: Lead cross-functional operational projects, aligning data insights with
business objectives and ensuring measurable performance improvements.

Performance & KPI Management: Monitor service levels, identify deviations, and implement
corrective actions to improve operational KPIs and customer satisfaction.

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Customer Operations & Export Manager / Biberciler

December 2021 – June 2023 • Mersin, Turkiye

• Client Relationship Management: Managed international client accounts, ensuring high-
quality service and smooth export operations.

• Team Leadership in Customer Operations: Led and trained a team of 5 employees focused
on customer service delivery and operational execution.

• Escalation & Problem Solving: Handled complex client issues, delays, and service challenges,
ensuring quick and effective resolution.

• Training & Service Standards: Delivered training programs to improve team communication,
service quality, and customer handling skills.

Logistics Operations Analyst / FRT

October 2019 – October 2021 • Odesa, Ukraine

• Operational Data Analysis: Analyzed logistics demand and supported forecasting to improve
planning accuracy and resource allocation.

• Process & Performance Support: Assisted in optimizing logistics work ows by identifying
inef ciencies and supporting implementation of improved processes.

• Stakeholder Coordination: Collaborated with international partners to ensure data accuracy
and smooth execution of logistics operations.

• Commercial Support: Supported contract negotiations and business development through
data-backed insights and presentations.

LANGUAGES
• UKRAINIAN: NATIVE • RUSSIAN: NATIVE • ENGLISH: C1• POLISH: B2 • TURKISH: B1 • SPANISH:
A1+

SOFT & HARD SKILLS

• Executive Level Stakeholder Management • High Attention to Detail & Data Accuracy •
Solution-Oriented and Proactive Mindset • Resilient in Fast-Paced Environments
• Advanced Excel and Power Query • Advanced Prompting • AI Automation: ChatGPT, Gemini,
Nano Banana (Image processing), Customer Support & Client Relationship Management • MS
PowerPoint / Google Slides • Analysis & Content: Google Workspace, MS Of ce, Canva, Data
Standardization • Adobe Creative Suite

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EDUCATION
Polsko-Japońska Akademia Technik Komputerowych | 2020

ADDITIONAL EXPERIENCE & PERSONAL PROJECTS
Assistant Manager (Internship), Coney Island, NY, USA (May 2019 – Oct 2019)
Supported daily operations in a fast-paced customer environment, assisting in team
coordination, scheduling, and problem-solving. Developed strong communication and
leadership skills while working in an international setting.

SMM & Recruitment Of ce Assistant, PJATK (Apr 2018 – Nov 2018)
Supported social media communication and student outreach initiatives. Assisted in
recruitment campaigns, candidate engagement, and basic content creation, gaining
experience in both marketing and administrative coordination.

Volunteer, Angloville (Jul 2021 – Aug 2021)
Participated in an international language immersion program, facilitating English
communication with non-native speakers. Strengthened interpersonal, mentoring, and cross-
cultural communication skills.

Photography & Visual Content Creation, Freelance (Sep 2021 – Present)
Create and edit visual content with strong attention to detail, composition, and aesthetics.
Produce professional materials for digital use, enhancing visual communication and
storytelling.

Strategic Travel Planning (Personal Project)
Experienced in logistics, budgeting, and cost optimization. Successfully organized a 6-day
international group trip to Rome for approximately 900 PLN per person, demonstrating strong
planning and organizational skills.

Social Media Management (SMM)
Basic experience in content creation, visual storytelling, and account management, with a
focus on audience engagement and consistent digital communication.

I hereby consent to the processing of my personal data included in this application for the purpose of the recruitment process, in accordance
with the General Data Protection Regulation (GDPR) of 27 April 2016

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