Вадим

VADYM ZAITSEV
Sales Manager | Customer Success | Multilingual
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Ukraine

PROFESSIONAL SUMMARY
Sales Manager and Customer Success specialist with 5+ years of experience in B2C sales, client retention, and team
development. Fluent in Polish, English, Ukrainian, and Russian — with proven performance serving Polish- and English-speaking
markets. At Kodland, progressed from Customer Support to Sales Manager while additionally taking on QA assessment and staff
recruitment responsibilities. Skilled at direct client communication, objection handling, and building long-term customer
relationships.

CORE SKILLS
▸ B2C Sales & Direct Client Communication ▸ CRM / Bitrix / 1C / Omnidesk
▸ Customer Retention & Churn Prevention ▸ Staff Hiring & Onboarding
▸ Objection Handling & Product Presentation ▸ Quality Assessment (QA) of Calls & Lessons
▸ Up-sell / Cross-sell ▸ Jira / Slack / MS Office

LANGUAGES
▸ 🇵🇱 Polish — Fluent (Native-level) ▸ 🇬🇧 English — Upper-Intermediate
▸ 🇺🇦 Ukrainian — Native ▸ 🇷🇺 Russian — Fluent

WORK EXPERIENCE
Kodland — IT School for Kids | Sales Manager&Team Lead
June 2024 – March 2026
▸ Drive B2C sales in the Polish-speaking market through direct calls and product presentations
▸ Work through objections and close deals for kids' programming courses
▸ Conduct quality assessment of sales calls and lessons to maintain high standards
▸ Hire and onboard new staff: Customer Support agents, teachers, and sales managers

Kodland — IT School for Kids | Customer Support Specialist (Polish Desk)
November 2022 – June 2024
▸ Handled 50+ customer inquiries daily via chat, tickets, and calls in Polish and English
▸ Processed payments, resolved platform issues, and provided remote onboarding assistance
▸ Managed customer retention cases and handled refund/return requests
▸ Trained new support team members and contributed to internal process improvements

Softum IT (Gambling/Betting) | Account Manager — Retention, Polish Desk
March 2022 – November 2022
▸ Maintained and developed long-term relationships with existing Polish-speaking clients
▸ Advised customers on product features and promotions to maximize retention
▸ Coordinated with internal departments to resolve client issues efficiently

Call Center Operator (Polish Desk) | Operator — Sales & Retention
May 2019 – October 2021
▸ Handled inbound/outbound calls in Polish; executed up-sell and cross-sell strategies
▸ Maintained accurate CRM records and supported team leads with training new operators

Stolica Pączków — Warsaw, Poland | Café Manager & Production Lead
November 2017 – May 2019
▸ Managed daily café operations: scheduling, purchasing, quality control, and sales planning
▸ Trained and supervised staff; ensured consistent product quality

Homer Softhouse | Call Center Agent — Collections Department
October 2016 – October 2017
▸ Conducted debt recovery calls and provided customer consultations

EDUCATION
NMETAU — Computer Science | 2013 – 2017
Supplemental Course: SEO Optimization & Internet Marketing (Google Analytics, Search Console, Technical Optimization)

ADDITIONAL INFORMATION
▸ Work & Travel USA participant (2015) — experience communicating with native English speakers
▸ Driver's license: Category B
▸ References available upon request