Maryann

Ihesi Maryann Chinecherem
Sales and Account Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Remote

Professional Summary
Remote customer support professional with 2+ years of experience handling 100 to 200 inbound and
outbound calls per day in insurance lead qualification .Skilled at understanding what callers need, qualifying
them, transferring them to licensed agents with clear handoff notes, and keeping accurate CRM records and
follow-ups. Works confidently with AI tools (Claude, ChatGPT) and Microsoft Excel and Word, and stays calm
and organized under high volume. Excellent written and spoken English and a reliable home office with fibre
internet, Star Link and 5G Router and full backup power. Seeking a remote Sales Manager and customer
support role.

Professional Experience
08/2025 – 09/2026 Insurance Supermarket
Miami, Florida Lead Qualification Specialist and appointment setter
Handled 100 to 200 inbound and outbound calls per day using Convoso and Power
•

Dialer, staying accurate and professional at high volume
Held needs-assessment conversations with inbound leads to qualify interest and
•

confirm caller details
Validated lead information and flagged invalid or poor-quality leads to the team
•

lead
Transferred qualified callers to licensed agents with clear handoff notes
•

Logged call outcomes, notes, statuses and follow-ups accurately in the CRM
•

Managed live calls, CRM updates, callbacks and follow-ups at the same time,
•

keeping records organized so nothing was missed
Met daily call volume and qualification targets
•

Responded promptly to inbound inquiries, giving clear answers or next steps
•

Scheduled callbacks and follow-ups so no lead was missed
•

Handled objections and frustrated callers calmly and professionally
•

Followed approved call scripts and compliance guidelines
•

Explained the process and next steps clearly to callers
•

08/2024 – 09/2025 Credit Wellness llc
Casper, Wyoming Credit Repair Agent and Sales Manager
Client intake and enrollment: credit review consultations, needs assessment,
•

service agreements, payment setup
Credit report analysis: reading Equifax, Experian, and TransUnion reports,
•

identifying errors, negative items, and inaccuracies.
Dispute process: drafting and submitting disputes, bureau follow-ups, tracking
•

investigation timelines
Credit education: budgeting basics, debt management, building positive credit,
•

goal planning
Client retention: progress updates, handling frustrated clients, reducing
•

cancellations
Enrolled clients in IdentityIQ credit monitoring, accurately entering account and
•

payment details to activate services.

Core Skills
Telephone Sales and Lead Sales techniques Softskills
qualifications Prospecting: lead generation,
• Communication: active
•

cold outreach, social selling , listening, clear phone
Customer needs assessment
lead qualification communication, explaining
•

and lead qualification
Engagement: discovery calls, complex information simply.
Callbacks, follow-ups and
•

needs analysis ,presentations, Empathy: understanding
•

prompt response
•

objection handling, Customer client concerns, handling
Objection handling and calm
retention sensitive financial or end-of-
•

handling of frustrated callers
Sales types: B2C, enterprise life conversations.
Following scripts, procedures
•

sales, inbound/outbound, Resilience: handling rejection,
•

and compliance guidelines
•

channel sales staying motivated through
Closing: negotiation, contract
• high call volume.
closing, upselling and cross- Persuasion: guiding clients
•

selling, deal structuring. toward a decision without
Selling methods: consultative
• pressure.
selling, solution selling, SPIN Attention to detail: accurate
•

selling, value-based selling data entry, applications, and
• compliance requirements.
Problem-solving: finding
•

solutions for frustrated or
confused clients.
Adaptability: adjusting to
•

different personalities, new
systems, and changing
procedures.
Teamwork: collaborating with
•

coworkers, managers, and
other departments
Professionalism: reliability,
•

integrity, and handling
confidential information

Tools & Technologies
AI tools Microsoft Office
Claude Ai, ChatGPT, Microsoft copilot Excel, Word, powerpoint

Tools
Salesforce
•

Power dialer
•

Convoso
•

Twilio
•

Hubspot
•

IdentityIQ
•

Remote Work Setup
Personal Pc/Laptop
•

A personal Headset
•

Dedicated, allocated workspace at home
•

Fibre internet connection with an alternative backup internet source
•

Solar generator and a second generator for uninterrupted power
•

Education
2024 – Present Bachelor’s Degree, Psychology
Enugu state University and technology

Languages
English
Fluent Written and Oral English language