Ельвіра

Elvira Dutka
OPERATIONS & PROJECT COORDINATOR
Salzburg, Austria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Right of residence in Austria until 4 March 2028 | Open to full-time roles in Austria and remote across Europe

PROFESSIONAL PROFILE
Operations and customer-facing professional with hands-on experience coordinating remote team workflows,
managing CRM records, tracking KPIs and improving sales processes for the Polish and UK markets. Contributed
to a 20% increase in sales through funnel, script and objection-handling improvements; built a structured
onboarding program and trained 10 interns. Combines organised, detail-focused execution with international client
communication in English and Polish.

CORE SKILLS
Project & workflow coordination • Sales operations • CRM administration • KPI monitoring & reporting (Excel) •
Sales funnel optimization • Customer needs analysis • B2B & B2C communication • Customer support & client
relations • Process improvement • Employee onboarding & training

PROFESSIONAL EXPERIENCE

Project Manager – Sales Operations | Call Trade, Remote Nov 2025 – Jul 2026
• Coordinated daily workflows for a remote sales team: meetings, priorities, task allocation and progress follow-up.
• Maintained sales and customer data in Tera CRM; tracked team and individual KPIs, prepared performance
reports and calculated KPI-based compensation figures.
• Analysed sales conversations, customer responses and funnel stages; contributed to a 20% increase in sales
through improvements to scripts and objection handling.
• Created a structured onboarding program (presentations, videos, practical exercises, communication examples)
and trained 10 interns.
• Coordinated communication between employees and management on performance, priorities and process
changes.
Sales Manager & Customer Support Specialist | Soft Svit, Remote Aug 2025 – Nov 2025
• Supported UK-market customers in English through live chat and phone: enquiries, sales assistance and complex
or non-standard service issues.
• Identified B2B/B2C customer needs, recommended suitable services and handled objections, guiding customers
from first inquiry to purchase or resolution.
• Managed customer records, interaction history and deal statuses in Lika CRM; reviewed recurring feedback to
improve customer communication and internal processes.
English Language Tutor | JustSchool, Remote Jan 2025 – Aug 2025
• Delivered individual and group English lessons with tailored learning plans, presentations and interactive
materials.
• Managed schedules, progress records and communication with students and parents.
TOOLS & LANGUAGES
CRM: Tera CRM, Lika CRM, KeepIn CRM Office & collaboration: Excel, Google Sheets, Docs, Slides, Drive,
Word, PowerPoint AI tools: ChatGPT, Claude
Languages: Ukrainian (native) | Polish (C1) | English (B2+) | German (A2)

EDUCATION
TNPU, Ternopil, Ukraine | BA in Philology (English & German), in progress | 2023 – Present
Distance learning; exams are taken at weekends, so studies do not affect full-time availability.