Наталія

NATALIIA BURLAKA
Customer Service, Sales & E-commerce Specialist
Ivano-Frankivsk, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
PROFESSIONAL PROFILE
Experienced in banking, sales, e-commerce, and administrative support. Skilled in handling customer inquiries, communicating by phone, presenting banking products, using CRM systems, and working with marketplace seller platforms. Accustomed to following established procedures, checking information carefully, and managing multiple ongoing tasks. Interested in remote opportunities in customer service, sales, online store support, and marketplace operations.
WORK EXPERIENCE
Marketplace Specialist, Rozetka | March 2026 – September 2026
• Checked products in accordance with established requirements.
• Worked with the seller account and product information.
• Processed assigned tasks carefully and verified data accuracy.
Bank Customer Service Specialist | May 2025 – February 2026
• Advised customers on banking products and services.
• Made outbound calls and handled customer inquiries.
• Acquired new customers, identified their needs, and presented suitable banking products.
• Sold banking services and maintained professional communication with customers.
• Used a CRM system and maintained up-to-date customer records.
• Followed internal procedures and completed day-to-day tasks.
Salon Administrator | September 2024 – April 2025
• Provided administrative support for the salon's daily operations.
• Communicated with customers, provided information, and assisted with organizational matters.
• Kept daily processes organized and carried out administrative duties.
Clothing Dropshipping
• Experience in online clothing sales.
• Familiarity with online sales processes and order processing.
KEY SKILLS
• Customer Service: Polite communication, clarifying customer needs, and providing clear information.
• Sales: Product presentation, identifying customer needs, and acquiring new customers.
• Phone Communication: Making calls and maintaining professional business conversations.
• CRM: Managing customer data and recording information in the system.
• Marketplaces: Using seller platforms and managing product information.
• Information Verification: Attention to detail and compliance with work requirements.
• Microsoft Excel: Basic spreadsheet operations.
• Administrative Support: Organizing daily tasks and supporting operational processes.
• E-commerce: Experience in online clothing sales.
PERSONAL QUALITIES
• Responsible and reliable in completing tasks and honoring commitments.
• Detail-oriented when working with information and products.
• Quick to learn and willing to master new software and workflows.
• Able to communicate with different people while maintaining a professional manner.
• Well-organized, with the ability to manage tasks and set priorities.

EDUCATION
Vasyl Stefanyk Precarpathian National University — Psychology, 4th year (currently studying).
King Danylo College — Finance, Banking and Insurance.
LANGUAGES & TOOLS
English — B1 (Intermediate). Ukrainian — Fluent.
Tools: CRM system, Microsoft Excel, marketplace seller platform.