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Gloria
Customer support representative
- Considering positions:
- Customer support representative, Administrative associate, Operation manager, Executive assistant
- Age:
- 28 years
- City:
- Zaporizhzhia
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GLORIA ONYEBUCHI NWANDU
CUSTOMER SERVICE | SALES | ADMINISTRATION | OPERATIONS | CRM | REMOTE JOB
PROFESSIONAL
Location: Lagos State, Nigeria
Contact: [open contact info ](look above in the "contact info" section) (Mobile/WhatsApp/Telegram(@Nwandu_97))
Email: [open contact info ](look above in the "contact info" section)
LinkedIn: [open contact info ](look above in the "contact info" section)
Gender: Female
PROFESSIONAL SUMMARY
Administrative and Operations Professional with 3+ years of experience in customer support, documentation management,
process coordination, and daily business operations. Skilled in CRM systems, digital onboarding, Microsoft Office, Google
Workspace, customer data management, and administrative support, with strong organizational abilities and the capacity to work
independently in remote environments.
CORE SKILLS
Customer Service & Client Support • Written & Verbal Communication • CRM Systems & Customer Relationship Management
• Administrative & Virtual Assistance • Operations & Project Coordination • Documentation & Records Management •
Workflow Improvement & Quality Checks • Stakeholder & Cross-Cultural Communication • Data Entry & Reporting • Microsoft
Office Suite • Google Workspace • EHR/EMR Systems • Digital Documentation & Collaboration Tools • KPI Monitoring •
Problem-Solving & Critical Thinking • Organisation & Time Management • Attention to Detail • Confidentiality & Professional
Discretion • Adaptability & Independent Remote Work •Team work & Collaboration
PROFESSIONAL EXPERIENCE
Medical Biller / Eligibility Assistant | Kinghaven Counselling Group
Houston, Texas, USA | October 2023–Present | Part-time, Remote
• Supported patients and internal teams by responding to enquiries, providing information and handling account related
concerns professionally and efficiently.
• Managed patient documentation, insurance records and administrative information, ensuring accuracy, completeness and
proper organisation.
• Communicated with insurance providers to resolve enquiries, clarify coverage information and follow up on outstanding issues.
• Reviewed and verified patient records, identified discrepancies and coordinated timely corrections to maintain accurate
information and smooth administrative processes.
• Monitored pending requests and followed up on unresolved issues, supporting timely responses, and efficient day-to-day
operations.
• Maintained organised records, handled confidential information with discretion and adhered to established data privacy and
documentation processes.
IT Project Manager | Acumen Digital
Lagos, Nigeria | September 2021–November 2023 | Full-time, Hybrid
• Coordinated project activities, documentation and timelines, keeping deliverables aligned with agreed processes and quality
expectations.
• Standardised project workflows and quality checks to improve consistency and reduce avoidable errors across projects.
• Prepared structured reports and analysed project information to support operational reviews and management decisions.
• Maintained clear project records and communicated progress, requirements and follow-up actions to relevant stakeholders.
GLORIA ONYEBUCHI NWANDU • PROFESSIONAL RESUME
Administrative Assistant | Citadele Capitals
Kaduna, Nigeria | April 2020–November 2020 | Full-time, On-site
• Maintained high-volume documents and records, ensuring information was complete, accurate, accessible and properly
organised.
• Reviewed and validated financial and administrative records, flagging discrepancies and supporting reliable data management.
• Handled confidential information in line with internal procedures and supported day-to-day administrative operations.
Sales Marketer | Citadele Capitals
Kaduna, Nigeria | November 2019–November 2020 | Full-time, On-site
• Managed frequent client interactions, responding to enquiries and concerns with clear communication and professional
follow-through.
• Prepared sales reports and performance summaries to support business tracking and decision-making.
• Coordinated loan and investment documentation and managed incoming and outgoing correspondence, including call and
email screening.
• Built positive client relationships while handling sensitive business and customer information with discretion.
VOLUNTEER EXPERIENCE
Programme Coordinator & Project Manager | The F.A.C.E Foundation (NGO)
Lagos State, Nigeria | On-site 2023
• Coordinated programme activities and maintained records, reports and project documentation, including responsibilities
involving financial oversight.
Financial Analyst – Road Safety Department | Kaduna State (NYSC Community Development Service)
Kaduna State, Nigeria | On-site 2019–2020
• Supported financial reporting and compliance-related documentation for community development activities.
EDUCATION & TRAINING
B.Sc. Economics | Delta State University, Abraka | Full-time | On-site| 2015–2019
Second Class Upper Division – 4.34 CGPA
Secondary School Education | Elihans College | Full-time | On-site| 2008–2013
PROFESSIONAL DEVELOPMENT
INTERNATIONAL REMOTE JOB TRAINING
Remote Job Readiness Programme | September - November 2026
● International remote job search strategies
● ATS-compliant resume development
● LinkedIn optimization; customer support and CRM
● Professional email and business communication
● Remote collaboration tools
● Cross-cultural communication
● KPI tracking; interview and application strategies.
HOBBIES
Content creation • Fashion and styling • Reading and personal development
GLORIA ONYEBUCHI NWANDU • PROFESSIONAL RESUME
LANGUAGES
English – Full Professional Proficiency
REFERENCES
Ms. Bisola Ehi Ogolowa | CEO, S’bridgeCore Global
Mobile: [open contact info ](look above in the "contact info" section) | WhatsApp: [open contact info ](look above in the "contact info" section) | Telegram: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
GLORIA ONYEBUCHI NWANDU • PROFESSIONAL RESUME
CUSTOMER SERVICE | SALES | ADMINISTRATION | OPERATIONS | CRM | REMOTE JOB
PROFESSIONAL
Location: Lagos State, Nigeria
Contact: [
Email: [
LinkedIn: [
Gender: Female
PROFESSIONAL SUMMARY
Administrative and Operations Professional with 3+ years of experience in customer support, documentation management,
process coordination, and daily business operations. Skilled in CRM systems, digital onboarding, Microsoft Office, Google
Workspace, customer data management, and administrative support, with strong organizational abilities and the capacity to work
independently in remote environments.
CORE SKILLS
Customer Service & Client Support • Written & Verbal Communication • CRM Systems & Customer Relationship Management
• Administrative & Virtual Assistance • Operations & Project Coordination • Documentation & Records Management •
Workflow Improvement & Quality Checks • Stakeholder & Cross-Cultural Communication • Data Entry & Reporting • Microsoft
Office Suite • Google Workspace • EHR/EMR Systems • Digital Documentation & Collaboration Tools • KPI Monitoring •
Problem-Solving & Critical Thinking • Organisation & Time Management • Attention to Detail • Confidentiality & Professional
Discretion • Adaptability & Independent Remote Work •Team work & Collaboration
PROFESSIONAL EXPERIENCE
Medical Biller / Eligibility Assistant | Kinghaven Counselling Group
Houston, Texas, USA | October 2023–Present | Part-time, Remote
• Supported patients and internal teams by responding to enquiries, providing information and handling account related
concerns professionally and efficiently.
• Managed patient documentation, insurance records and administrative information, ensuring accuracy, completeness and
proper organisation.
• Communicated with insurance providers to resolve enquiries, clarify coverage information and follow up on outstanding issues.
• Reviewed and verified patient records, identified discrepancies and coordinated timely corrections to maintain accurate
information and smooth administrative processes.
• Monitored pending requests and followed up on unresolved issues, supporting timely responses, and efficient day-to-day
operations.
• Maintained organised records, handled confidential information with discretion and adhered to established data privacy and
documentation processes.
IT Project Manager | Acumen Digital
Lagos, Nigeria | September 2021–November 2023 | Full-time, Hybrid
• Coordinated project activities, documentation and timelines, keeping deliverables aligned with agreed processes and quality
expectations.
• Standardised project workflows and quality checks to improve consistency and reduce avoidable errors across projects.
• Prepared structured reports and analysed project information to support operational reviews and management decisions.
• Maintained clear project records and communicated progress, requirements and follow-up actions to relevant stakeholders.
GLORIA ONYEBUCHI NWANDU • PROFESSIONAL RESUME
Administrative Assistant | Citadele Capitals
Kaduna, Nigeria | April 2020–November 2020 | Full-time, On-site
• Maintained high-volume documents and records, ensuring information was complete, accurate, accessible and properly
organised.
• Reviewed and validated financial and administrative records, flagging discrepancies and supporting reliable data management.
• Handled confidential information in line with internal procedures and supported day-to-day administrative operations.
Sales Marketer | Citadele Capitals
Kaduna, Nigeria | November 2019–November 2020 | Full-time, On-site
• Managed frequent client interactions, responding to enquiries and concerns with clear communication and professional
follow-through.
• Prepared sales reports and performance summaries to support business tracking and decision-making.
• Coordinated loan and investment documentation and managed incoming and outgoing correspondence, including call and
email screening.
• Built positive client relationships while handling sensitive business and customer information with discretion.
VOLUNTEER EXPERIENCE
Programme Coordinator & Project Manager | The F.A.C.E Foundation (NGO)
Lagos State, Nigeria | On-site 2023
• Coordinated programme activities and maintained records, reports and project documentation, including responsibilities
involving financial oversight.
Financial Analyst – Road Safety Department | Kaduna State (NYSC Community Development Service)
Kaduna State, Nigeria | On-site 2019–2020
• Supported financial reporting and compliance-related documentation for community development activities.
EDUCATION & TRAINING
B.Sc. Economics | Delta State University, Abraka | Full-time | On-site| 2015–2019
Second Class Upper Division – 4.34 CGPA
Secondary School Education | Elihans College | Full-time | On-site| 2008–2013
PROFESSIONAL DEVELOPMENT
INTERNATIONAL REMOTE JOB TRAINING
Remote Job Readiness Programme | September - November 2026
● International remote job search strategies
● ATS-compliant resume development
● LinkedIn optimization; customer support and CRM
● Professional email and business communication
● Remote collaboration tools
● Cross-cultural communication
● KPI tracking; interview and application strategies.
HOBBIES
Content creation • Fashion and styling • Reading and personal development
GLORIA ONYEBUCHI NWANDU • PROFESSIONAL RESUME
LANGUAGES
English – Full Professional Proficiency
REFERENCES
Ms. Bisola Ehi Ogolowa | CEO, S’bridgeCore Global
Mobile: [
Email: [
GLORIA ONYEBUCHI NWANDU • PROFESSIONAL RESUME
More resumes of this candidate
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Higher education · Full-time
- Billing specialist, Kinghaven Counseling Group, 3 years
- Project manager, Acumen Digitals, 2 years 3 months
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The candidate's resume is posted at https://www.work.ua/resumes/20955670/