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Анастасія
Support specialist
- Considering positions:
- Support specialist, Operations manager
- City of residence:
- Dnipro
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/20956435/
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PROFILE
Customer Support and Back Office professional experienced in providing live chat support to Forex brokerage clients,
performing KYC verification, and handling account and payment operations. Skilled in resolving client queries and
processing deposits, withdrawals, and internal transfers after specialist review. Practical knowledge of MetaTrader 4
and 5 and confident spoken and written English, with additional experience in web and mobile software testing and
international client events.
EXPERTISE AND TOOLS
Live chat customer support · KYC and identity verification · Payment processing
Internal fund transfers · Trading account administration · Client query resolution
MetaTrader 4 / 5 · Excel · Word · Outlook · PowerPoint · Jira · TestRail · Slack
EXPERIENCE
Customer Support and Back Office Specialist
Confidential Forex Broker May 2025 – Present
Provide live chat customer support, handling enquiries and resolving issues related to accounts, deposits,
withdrawals, internal transfers, and trading platforms.
Review client documents and perform identity verification under internal KYC procedures.
Process deposits, withdrawals, and internal transfers after review by the designated specialist department.
Handle trading account group changes and maintain accurate client and account records.
QA Tester
Boston UniSoft Technologies Inc. Jan 2020 – Nov 2026
Performed manual testing of websites and mobile applications and wrote test cases.
Used Jira, TestRail, and Slack for testing activities and team communication.
Project Manager — Miss UniTrader
Boston Merchant Financial Ltd. Nov 2013 – Jan 2020
Launched Miss UniTrader from scratch, organising fashion shows in China for trading platform clients.
Recruited participants, wrote event scripts, and planned the fashion show programme.
Hosted the shows and coordinated event preparation and delivery.
Event Coordinator
Igrolend · Dnipro, Ukraine Oct 2012 – Nov 2013
Cashier — Internship
Virginia Zoo Restaurant · Norfolk, USA Jun 2011 – Sep 2011
EDUCATION
Master’s Degree in Marketing
National Mining University, Dnipropetrovsk 2008 – 2013
LANGUAGE
Ukrainian — native. Russian. English — spoken and written professional communication.
Customer Support and Back Office professional experienced in providing live chat support to Forex brokerage clients,
performing KYC verification, and handling account and payment operations. Skilled in resolving client queries and
processing deposits, withdrawals, and internal transfers after specialist review. Practical knowledge of MetaTrader 4
and 5 and confident spoken and written English, with additional experience in web and mobile software testing and
international client events.
EXPERTISE AND TOOLS
Live chat customer support · KYC and identity verification · Payment processing
Internal fund transfers · Trading account administration · Client query resolution
MetaTrader 4 / 5 · Excel · Word · Outlook · PowerPoint · Jira · TestRail · Slack
EXPERIENCE
Customer Support and Back Office Specialist
Confidential Forex Broker May 2025 – Present
Provide live chat customer support, handling enquiries and resolving issues related to accounts, deposits,
withdrawals, internal transfers, and trading platforms.
Review client documents and perform identity verification under internal KYC procedures.
Process deposits, withdrawals, and internal transfers after review by the designated specialist department.
Handle trading account group changes and maintain accurate client and account records.
QA Tester
Boston UniSoft Technologies Inc. Jan 2020 – Nov 2026
Performed manual testing of websites and mobile applications and wrote test cases.
Used Jira, TestRail, and Slack for testing activities and team communication.
Project Manager — Miss UniTrader
Boston Merchant Financial Ltd. Nov 2013 – Jan 2020
Launched Miss UniTrader from scratch, organising fashion shows in China for trading platform clients.
Recruited participants, wrote event scripts, and planned the fashion show programme.
Hosted the shows and coordinated event preparation and delivery.
Event Coordinator
Igrolend · Dnipro, Ukraine Oct 2012 – Nov 2013
Cashier — Internship
Virginia Zoo Restaurant · Norfolk, USA Jun 2011 – Sep 2011
EDUCATION
Master’s Degree in Marketing
National Mining University, Dnipropetrovsk 2008 – 2013
LANGUAGE
Ukrainian — native. Russian. English — spoken and written professional communication.
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The candidate's resume is posted at https://www.work.ua/resumes/20956435/