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Technical support specialist

Considering positions:
Technical support specialist, Customer support representative, оператор чата, Sysadmin 
City of residence:
Uzhhorod
Ready to work:
Remote

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DANIEL LYVCH
Technical Support Specialist

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Berehove, Ukraine

ABOUT ME
Motivated IT specialist looking for an entry-level Technical Support position. Confident with Windows 10 and
the command line, with basic SQL knowledge. Communicative, attentive to detail, responsible, and ready to
learn from scratch and work in shifts, including nights.

EDUCATION
Lviv University of Trade and Economics | 2021–2025
Bachelor of Computer Science

LANGUAGES
Ukrainian: native · English: A2–B1 (improving)

SKILLS
Windows 10: system settings, networking, updates, drivers, troubleshooting
Command line: ipconfig, ping, tracert, nslookup, netstat, tasklist
Basic SQL: SELECT, JOIN, filtering
Basic understanding of APIs: requests, responses, and status codes (Postman)
Email client and browser configuration
CRM/HelpDesk systems: Zendesk, Jira
Windows Server (basic)

SOFT SKILLS
Clear written and spoken communication, empathy under pressure, attention to detail, responsibility, ability to
explain complex things simply, knowing when to ask colleagues for help. Ready to work in shifts, including
nights.

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/20973847/