Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2331643

Work experience

Customer Support Representative

from 11.2014 to 01.2023 (8 years 2 months)
Native Ads, Vancouver, Canada(main office) (IT)

Native Ads, Inc.

August 2016 - November 2022

• Managed advertiser accounts and provided direct customer support (email, intercom)
• Managed campaign optimization through web analytics tools and instruments (Native Ads Platform).
• Working with web analytics tools such as Google Analytics, Google Adwords, Bing, Outbrain, Revcontent.
• Posting Articles using Wordpress
• Monitoring platform for bugs and coordinated with QA team to generate reports

Nov 2014 - August 2016

• Gathering the data from running campaigns and optimization through web analytics tools and instruments

Technical Support Manager

from 06.2013 to 03.2014 (9 months)
ООО "Авендатор" (Gamenet), Запоріжжя (IT)

Online Support Manager (mostly MMORPG).
Providing information to players/users in live-chat: content-based, technical questions.
E-mails in the system support: Registration of customer requests and escalation them into specialized professionals. Maintain knowledge base. Game master functions (GM). Creating Guides (user manual). Analytics.
Coordinating the work of the team of 4 people:
- Organization of the professional development of managers.
- Training (DeskPro+ work with community)
- Organization of a systematic assessment of the quality of work of team support managers.

http://www.syncopateglobal.com/
http://gamenet.ru/

Office-Manager

from 10.2008 to 06.2013 (4 years 8 months)
ООО "НЗ" (РА "Transit Production"), Запоріжжя (Маркетинг, реклама, PR)

Education

ZNTY

Marketing, Zaporozhye
Unfinished higher, from 2012 to 2017 (5 years)

Additional education and certificates

IT «Step" Design

2.5 years

Knowledge and skills

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — average

Additional information

Have recommendations.

Other:
ability to travel - Not possible
Not married,
daughter 13 years
driving license - no,
bad habits - no.