Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2534346

Work experience

Advanced Technical Support

from 07.2022 to 06.2023 (11 months)
Nextiva, Дистанційно (IT)

Responsibilities:
* troubleshooting audio quality issues related to the customer network;
* diagnostics of the customer’s local network: bandwidth, packet loss, jitter;
* assistance in setting up the router or firewall and adding firewall access rules;
* call centers set up;
* CRM integration with the Nextiva system;
* notate tickets in Salesforce CRM.

Technical Support

from 03.2021 to 07.2022 (1 year 4 months)
Nextiva, Дистанційно (IT)

Responsibilities:
* solve customers' general problems, questions, or tasks via phone;
* assist new customers with initial set up of their phone system accounts: auto-attendants, voicemails, BLF, call flows, call groups etc;
* accurately answer a variety of technical questions about Nextiva's services;
* notate tickets in Nextiva's CRM;
* set up and troubleshooting of VoIP phones, mobile and desktop applications, fax bridges.

Manager

from 11.2018 to 12.2020 (2 years 1 month)
Lime Consulting, Киев (IT)

- learning the computer programs developed for the company and working with them;
- working with corporate chats and database;
- communicating with English speaking customers by E-mail, analyzing their problems;
- sorting and transferring the information from customers to the relevant department;
- customer identification.

Education

National Pedagogical Dragomanov University

Faculty of Ecology and environmental protection, Киев
Higher, from 2010 to 2015 (4 years 8 months)

Additional education and certificates

IT Education Academy

2023, 7 місяців

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

SKILLS:

Knowledge of C++
Object-oriented programming
Knowledge of STL
Basic knowledge of Python
Basic knowledge of JavaScript
Experience with GitHub and Visual Studio IDE
Strong troubleshooting skills
Attention to detail
Time Management
Сommunication