Юлій

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2539934

Work experience

CEO

from 10.2014 to now (9 years 7 months)
Marketplaces PRO, Mykolaiv (Marketplaces Business Development)

Negotiating contracts with clients on Upwork, managing agency workflow, fulfilling the goal to become the all-in-1 solution for marketplaces businesses.

Marketplaces Department Prime Head

from 07.2014 to 06.2018 (3 years 11 months)
Automotive Aftermarket, Mykolaiv (Automotive Industry)

- eBay/amazon marketplaces analytics
- eBay account maintaining
- listings revision and improvement in terms of design and SEO
- ChannelAdvisor inventory maintaining (1,300,000 SKUs)
- Terapeak researches
- improving conversion rate
- raising the store's score, by getting more positive feedback from customers
- e-mail marketing

Customer Care/Sales Manager

from 01.2013 to 06.2014 (1 year 5 months)
Automotive Aftermarket (Automotive Industry)

- organized the workflow of the Customer Care department, 10 representatives
- scheduled their shifts accordingly, so that we could cover 9 hours a day, 7 days a week
- QA monitoring of phone conversations with customers, defining weak spots and work with agents on them
- was involved in shipping logistics
- organized team-building activities, meetings and other events
- set goals and expectations to the whole team and each agent separately
- analyzed CRM based reports and other KPIs
- defined team's further plan based on CRM reports
- took part in management's meetings and in company-wide projects
- interviewed new hires
- kept the SLA on top based on best business practices
- revised income
- cross-trained CS department for Sales

Customer Care/Sales representative

from 10.2011 to 12.2012 (1 year 2 months)
Automotive Aftermarket (Automotive Industry)

- supported US customers over the phone/chat/e-mail with customer service issues
- sold company's products to US customers over the phone/chat/e-mail
- followed appropriate QA guidelines (achieved %98 QA score on each evaluated call, 3 months after the start)
- coached trainees
- handled supervisor calls
- negotiated deals with Vendors and Manufacturers (as well as other businesses)
- B2B sales
- avoided and spotted any fraud cases
- took care of payments processing
- avoided BBB cases

Education

Mykolajiv State Pedagogical University

Language and literature English/German, Mykolajiv
Higher, from 2007 to 2011 (3 years 9 months)

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — fluent