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Additional information

Dmitriy Krikun
Date of Birth: 25th November 1985
Nationality: Ukrainian
Address: V. Porika 5 str, 95, Kiev
Marital status: Single
Mobile phone: [open contact info](look above in the "contact info" section) (any time)
E-mail: [open contact info](look above in the "contact info" section)
Wishful vacancy:
Support specialist, helpdesk representative, support engineer, provisioning specialist.
Education & Qualifications:
2003 - 2008 European University, Kiev “Administration management in the sphere of Protection of information with limited access”
Profession: Specialist of management in the field of limited access data
protection
Sept 2008 – Nov 2008: Innovative Marketing Ukraine, Kiev
Provisioning specialist
Responsibilities: Buying domain names for company needs and making all
necessary changes, buying servers and shared hosting, phone numbers.
Dealing with providers, resolving problems via phone, e-mail, chat.
May 2008 – Sept 2008:Innovative Marketing Ukraine, Kiev
Software support engineer
Responsible for all aspects of software support, preparing software for support,
making reports of software behavior, helping front office and escalating problems
and bugs to necessary department using bug tracking system.
Feb 2008 – May 2008:Innovative Marketing Ukraine, Kiev
HelpDesk supervisor
Responsibilities: helping to solve the most difficult problems, helping agents to
find right decisions, teaching and controlling staff, teaching new employees
Apr 2007 – Feb 2008:Innovative Marketing Ukraine, Kiev
HelpDesk agent
Responsibilities: dealing with customer queries, inquiries and complaints,
setting up new customer accounts, invoicing. Providing 1st and 2nd level of
customer support
Mar 2006 – Mar 2007:Travel Agency “SMGP”
Manager of marketing
Responsible for database of tours, setting prices, filling database,
analyzing market of tours, front office support
Additional information:
Languages:
Ukrainian – Mother tongue
Russian – Mother tongue
English – upper intermediate
Computer skills:Keen user of the Internet, experienced user of Microsoft OS’s. Have an experience in working with Photoshop, Adobe Illustrator, HTML, CSS and
some skills in site building.
Hobbies/Interests: Music, computer graphic, guitar, skydive, hockey, baseball, internet, IT technologies