Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2635612

Work experience

Head of Process Enhancement at Computools USA: IT Consulting and Software Solutions

from 09.2023 to now (8 months)
Computools, Київ (IT)

My responsibilities encompass:
Overseeing end-to-end customer relationships, serving as the primary liaison between clients and our organization.
Employing a tailored approach to understand each client's unique business case and specific needs, thereby crafting highly effective and personalized solutions.
Identifying and presenting potential business opportunities to relevant stakeholders, driving further exploration and development.

Key Contributions and Mission:
My core mission revolves around fostering effective and harmonious interactions between businesses and clients, ultimately facilitating sustainable growth.

I am dedicated to:
Crafting strategies that strengthen partnerships and bolster sustainable growth.
Leveraging my extensive experience in customer relationship management across diverse industries, including collaborations with large corporations, startups, and small businesses.

Senior Business Development Manager

from 05.2023 to 08.2023 (3 months)
Binary Future, Інші країни (IT)

Check and Select Potential Clients: Identifying and analyzing potential clients on Upwork, considering their needs, budgets, and project profiles.

Creating Proposals: Developing customized proposals with suitable solutions for clients.

Profile and Portfolio Management: Maintaining and updating the Upwork profile, including portfolio, and client reviews.

Negotiations and Contracting: Conducting effective negotiations with clients, finalizing contracts, and defining project requirements.

Communication Management: Ensuring clear and efficient communication with clients through messaging, zoom video conferences, email, slack, etc

High-Level Client Service: Ensuring client satisfaction, problem-solving, and conflict resolution.

Reporting and Analytics: Collecting and analyzing sales data, work with CRM (Pipedrive)

Relationship Building: Developing long-term relationships with clients and collaborating with them on an ongoing basis.

Collaboration with Other Teams: Interacting with other departments, such as developers, designers, project managers, QA.

Head of Sales Department

from 06.2019 to 05.2023 (3 years 11 months)
Web Design Sun, Київ (IT)

I excel in driving growth through high-value deals and strategic partnerships. With a proven track record of consistently exceeding quarterly sales targets by at least 20%, I am a results-driven leader. My expertise in data-driven strategies, CRM tools, and client management has led to a 25% increase in projected ARR and a 20% improvement in upselling success rates within a portfolio of 50+ high-value accounts.

I've successfully negotiated and closed deals worth over $1M in TCV, contributing significantly to company sales targets. Cross-functional collaboration with product and customer success teams has boosted client retention rates by 30%.

My consultative selling and negotiation skills have established me as a trusted advisor with unwavering integrity and accountability.

Senior Sales manager

from 01.2017 to 06.2019 (2 years 5 months)
Web Design Sun, Запорожье (IT)

•meeting the sales targets of the organization through effective planning and budgeting
•design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
•build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Sales manager

from 09.2016 to 01.2017 (4 months)
WebCase.Studio, Бердянск (IT)

— Day to day monitoring of interesting projects at UpWork.com, LinkedIn and other market places;
— Researching and analyzing upcoming leads and opportunities;
— Search for leads (potential clients) using Google, Linkedin, Upwork and others tools;
— Participation in attracting new clients and communication with them by email, by the professional networks, including video Skype calls;
— Writing proper and catchy proposals (bids);
— Gathering the initial requirements from the customers;
— Referral of information to Key account manager;
— Record keeping on communication with customers;
— Executing various sales and researching tasks;
— Conducting the research to identify potential prospects;
— Developing new business opportunities.

Преподаватель Английского языка

from 04.2016 to 09.2016 (5 months)
Учебнно-кадровый центр "Технология успеха", Бердянск (Education and science)

Оператор

from 10.2015 to 02.2016 (4 months)
Юридический Консультационный Центр, Бердянск (Legal)

Портье

from 03.2012 to 04.2014 (2 years 1 month)
ПАО "Премьер-Палац", Киев (Hotel and restaurant industry)

-Непосредственное общение с иностранными гостями, прием и размещения гостей в отеле.
-Умение быстро найти общий язык с гостем.
-Координировать работу других отделов отеля.

Практикант

from 05.2010 to 10.2010 (5 months)
Work'n'Travel, Hershey, USA (Практика английского языка)

Education

Український Інститут Лінгвістики та Менеджменту

Прикладна лінгвістика, Київ
Higher, from 2007 to 2011 (4 years)

Language proficiencies

• English — above average
• German — beginner

Additional information

Не женат, люблю путешествовать, читать, саморазвиваться, опытный пользователь ПК, свободное знание английского языка, частичное знание немецкого языка, быстро обучаюсь.