Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2688183

Work experience

English Teacher at UAL

from 02.2023 to now (1 year 4 months)
Ukrainian Academy of Leadership, Львів (Освіта, наука)

Teaching English to students through the discussion of social, political, cultural and economic issues over the globe and in Ukraine.

Developing the soft skills through the group-work and discussions.

Supervisor Assistant

from 01.2019 to now (5 years 5 months)
Data Expert, Львів (IT)

•The supervision of the activities within the team to ensure the highest quality of the employees’ performance
•Training new employees on the company standards and procedures, how to handle a negative customer experience and to properly interact with clients Developing team members’ performance, offering feedback
•Developing team strengths and improving weaknesses
•Administering quizzes and tests to ensure employees have a firm understanding of the company policy

Customer Success Manager

from 01.2019 to now (5 years 5 months)
Data Expert, Львів (IT)

•Work with Customers to ensure they receive the tools and support needed; building deep relationships with customers by handholding them throughout the user process
•Providing excellent proactive service for the Customers in growing and changing environment
•Collaboration with the internal services team to determine best solutions for the clients’ needs

Assistance Client Support Manager

from 09.2015 to 12.2018 (3 years 3 months)
SK Group LTD, Львів (IT)

•Answering general and specific questions over the phone or chat about the services offered
•Work with business correspondence
•Strategical and tactical work with Customers in order to meet short-term milestones and long-term objectives in cooperation
•Work on a marketing campaign to promote the company product
•Providing assistance in using the company product

English teacher

from 09.2015 to 10.2017 (2 years 1 month)
UDUMK of Halytskiy District, Львів (Освіта, наука)

•Teaching English language to preschoolers and pupils of school age
•Work with children in summer camps

Sales manager

from 06.2014 to 11.2014 (5 months)
Smart Support, Львів (IT)

•Answering general and specific questions about the services offered
•Providing assistance in buying and using the company product

Education

Ivan Franko National University of Lviv

‘Language and Literature’, Department of Foreign Languages., Львів
Higher, from 2015 to 2027 (12 years)

Master's, Ivan Franko National University of Lviv, Lviv:

September 2015 — September 2017
Program Subject Area ‘Language and Literature’, Department of Foreign Languages.

Bachelor, Ivan Franko National University of Lviv, Lviv:

September 2011 — June 2015
Bachelor of Philology, teacher of English and Spanish languages and World Literature. Graduated with honors.

Additional education and certificates

Assertive Communication

2 months

Public Speech Training

1 day

Human Resource Management, University of Minnesota

*in process

Knowledge and skills

Language proficiencies

• English — fluent
• Spanish — average
• Ukrainian — fluent

Additional information

Hobbies:

highly interested in psychology of communication; avid reader, yoga-practicer and zumba-dancer,
travel;
Make-up artist;