Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/2795466/

Work experience

Technical writer

from 01.2022 to now (4 years 11 months)
GlobalLogic Ukraine, Вінниця (IT)

- Developing internal and external documentation for features and tools; - Managing and coordinating the documentation scope for each release;
- Coordinating communication with the stakeholders to ensure high-quality documentation;
- Creating manuals for administrators and guides for end users;
- Developing internal (how-to guides) and external documentation (conceptual, reference, and task topics) on multiple projects; - Creating illustrative materials such as tables, images, GIFs, self-help flows;
- Proofreading documents and presentations;
- Participation on the BUC discussions and planning DOC ROMs per tasks;
- Migration of the documents to the new tools;
- Guides revamp and editing;
- Work on the Product Glossary

Enterprise Content Manager/Content Marketing

from 12.2019 to 01.2022 (2 years 2 months)
Boardmaps, Austin, TX (IT)

- Writing responses to requirements by using BM materials and previous RFP responses
- Compiling relevant screenshots
- Referencing source materials (technical architecture, user guides, etc.)

• Establish and maintain BoardMaps’ RFP response procedures
• Establish and maintain BoardMaps’ Knowledgebase, which includes:
- repository of technical documentation
- a historical archive of RFPs
- archive of responses to standard RFP questions

• Update and manage BoardMaps user guides from time to time
• Research corporate governance content, including articles and blogs. Become a subject matter
expert.
• Compose blog posts and articles for the BoardMaps website, our LinkedIn page, and other resources.

Technical Writer

from 05.2016 to 12.2019 (3 years 8 months)
Gemicle, Вінниця (IT)

Gemicle is an evolving IT company that develops innovative designs and advanced technologies. Here at Gemicle, we deliver software for notable companies in various areas. Our expertise expands from creating games and apps for social networks to the development of complex e-commerce projects and B2B solutions.
Many of our valued personnel have developed solutions for brands and well-known high-tech companies. Our dedicated team of highly qualified developers, designers, animators, engineers, and QAs prides itself on experience in Enterprise Java technologies, Flash, C++, JavaScript, and PHP. Gemicle is a fusion of young and experienced professionals.

My responsibilities:
• Wrote developer guides and tutorials for Riggoh software 1 year
• Wrote project documentation from scratch and keeping it up-to-date accordingly to functionality changes
• Analyzed existing and potential content, focusing on reuse and single-sourcing opportunities
• Created video tutorials and added to the web
• Wrote easy-to-understand user interface text, online help and developer guides
• Gather usability feedback from the product team and end-users, and use it to improve the knowledge base.
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Plan, develop, organize, write and edit operational procedures and manuals
• Close collaboration with a project manager, development and QA teams in clarifying the system behavior

Skills:
Basic knowledge of HTML, CSS, WordPress
SOFTWARE: Linux Mac OS MS Office Wikis (including Confluence) Camtasia Bandicam Captivate PhotoShop Lightroom Jira Mailchimp Tomcat Eclipse SharePoint TeamViewer NotePad++

Support engineer

from 03.2015 to 04.2016 (1 year 2 months)
Zoom Support, Вінниця (IT)

Work with Mac OS and apple products, activation of the software, remote assistance for the foreign customers all over the world, work as a customer support representative and sales manager at the beginning of the career.

Responsibilities:
- Providing support, including procedural documentation and relevant reports.
- Troubleshooting system and network problems and diagnosing and solving software faults on Mac OS.
- Taking clients through a series of actions over the telephone to help set up systems or resolve issues.

Kashier

from 06.2012 to 08.2012 (3 months)
McDonalds, Northport, NY, USA (Hotel and restaurant industry)

I worked on this position being a student and this was the Work&Travel program.

My responsibilities:
- Ensure a faultless customer service that gratifies customer needs.
- Be involved in packing, weighing, and labeling products as required.
- Ensure that counters are well stocked and refrigerators neat.
- Ensure attractiveness in displaying all food items in conformity with quality standards.
- Ensure the storage of food at the appropriate temperature according to approved health standards.
- Guarantee cleanliness in decorating and serving food in compliance with hygienic regulations/standards.
- Ensure that the supervisor is aware anytime food quantities are not enough in supply.
- Ensure compliance with all quality standards, principles, guidelines, and policies of McDonald’s.

Education

Vinnic'kij Deržavnij Pedagogicnij Universitet im. M. Kocubinski

Studied foreign languages: English and German; British and American literature, Вінниця
Higher, from 2010 to 2015 (5 years)

Master's Degree in Foreign Languages.

Additional education and certificates

GlobalLogic AI 202: GL Certified AI Professional – Generative AI

2026, 1 місяць

Creating API Documentation, GlobalLogic

2024, 1 місяць

Knowledge and skills

• MS Excel
• MS Office
• MS Word
• PC User
• MS PowerPoint
• Windows
• Adobe Photoshop
• Linux
• MS Outlook
• CRM
• MS Access
• Jira
• MacOS
• Confluence
• Operating systems
• Adobe Lightroom
• Android
• IOS
• Work with the scanner
• Google Workspace
• Facebook
• Database
• Google
• MS Teams
• Adobe
• Photography
• Twitter
• REST API
• Maintaining medical documentation
• Document management
• Version Control System
• XML
• Technical support for users
• Software Development Life Cycle
• Reading project documentation
• Написання user story
• Requirements analysis
• Scrum
• Agile
• Meeting deadlines
• Content Management System
• CLI
• Комунікабельність
• Адаптивність
• Чесність
• Доброзичливість
• Data analysis
• Preparation of technical specifications
• FDA

Language proficiencies

• Ukrainian — fluent
• English — advanced
• German — beginner

References

Peter Doogan

Peter Doogan

Manager, Northport Yacht Club

Additional information

Versatile technical writer with 3 years’ experience in the industry. Self-organized, ready to work in a team and a fast-paced environment to set deadlines, active, reliable, responsible, goal-oriented, have an interest in hardware and software technologies. Has written online helpers, user guides, installation guides, administrator guides, quick start guides, manage updates and revisions to technical literature, FAQs, brochures, marketing white papers, scripts for video tutorials, app descriptions, and technical tasks.

English is fluent and the ability to translate texts and scripts.
Experience abroad, namely in the US service sector;
Deep knowledge of foreign languages and translation skills;
Availability of leadership and management skills;
I am engaged in photography for 2 years;
Learning new technologies and taking different professional development courses, I am interested in technical novelties.