Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2796505/

Work experience

Hotel Guide, Holiday Representative

from 03.2018 to now (6 years 6 months)
Anex Tour, NhaTrang, Vietnam (Tourism & Hospitality)

• Greeted guests and helped with product questions, selections and purchases including sightseeing excursions and shopping.
• Focused on guest satisfaction and positive feedback.
• Helped resolve client problems quickly with superior customer service.
• Built personal relationships with guests to promote positive experiences and boost sales.
• Resolved conflicts and negotiated mutually beneficial agreements between guests and hotel management.
• Conducted product demnostrations to highlight features and redirect objections to positive aspects (info meetings)
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Tour Guide, Sea Track Instructor

from 10.2017 to 01.2018 (3 months)
Inter parks Group, Seaquarium, Punta Cana, Dominican Republic (Tourism & Leisure)

• Entertained guests with various props and signs for maximum engagement, fun and lasting experience
• Gave information about tour activities, explain route and schedule
• Instructed guests about diving, snorkeling and sea track safety rules and precautions
• Sold additional services for guests - DVDs with the video of excursions and photos
• Provided guests with snacks and drinks on tour
• Handled health emergencies, provide first aid
• Kept everybody happy and ready to sign in for another tour

Hotel Guide, Holiday Representative

from 03.2011 to 11.2015 (4 years 8 months)
Pegas Touristik, Worldwide (International) (Tourism & Hospitality)

Holiday Representative (Hotel Guide) and Excursion Guide in: Turkey, Greece, Egypt, UAE(Dubai), Israel, Jordan, etc.
• Arrival and departure transfers. Focus on guest satisfaction and positive feedback.
• Helping guests upon checking in and checking out. Teamwork with reception.
• Conducting information meetings for guests. Worked with very big groups and individuals.
• Tour Sales. Can effectively sell individual and group excursions.
• Effective Shopping Sales. Focus on fur coats and jewelry.
• Solving all the problems that might happen with guests during their stay in hotel.
• Successful dealing with problem guests (troublemakers)
• Tour guiding (city tours, shopping tours, history tours, etc.)
• Administration duties, writing reports, booking excursions and shopping. Familiar
with booking systems (Samo-Soft, Callisto, Sedna etc.)

Tour Guide

from 04.2010 to 10.2010 (6 months)
Odeon Tours/ Coral Travel, Turkey, Antalya (Tourism / Leisure)

Education

Open International University of Human Development

Tourism, Николаев
Higher, from 2010 to 2012 (1 year 10 months)

Bachelor of Arts in Tourism management

Бакалавр, менеджер з туризму

Black Sea Petro Mohyla State University

Foreign Philology/ Linguistics, Николаев
Higher, from 2005 to 2009 (3 years 10 months)

Bachelor of Arts in English and German studies

Чорноморський Державний Университет імені Петра Могили
Факультет романо-германської філології
Бакалавр, викладач німецької і англійської мови і літератури

Additional education and certificates

Visions Language School - TEFL

120 Hours Course - Certificate in Teaching English as a Foreign Language, TEFL

Educational Testing Services (ETS) Global

TOEIC Listening and Reading Test - Total Score "Gold" 910 points

Knowledge and skills

• PC User
• MS Office
• Linux
• Ubuntu
• Booking.com
• Sedna

Language proficiencies

• English — advanced
• German — above average

Additional information

Denisenko Andrey
Email: [open contact info](look above in the "contact info" section)
Viber & WhatsApp:
[open contact info](look above in the "contact info" section)

<<<Additional skills, trainings and experience>>>

2009

Au Pair in Germany
Cultural exchange program and work
Position: Au Pair
Destination: Germany, Frankfurt-am-Main

Languages spoken:

English - advanced
German – intermediate
Russian – native speaker

Computer skills

Tours & Excursions Booking System “Samo-Soft”, “Callisto”, "Sedna" etc.
Microsoft Office (Word, Excel, Publisher)
Linux/Ubuntu User

Trainings/ Seminars

1. Ecotopia Gathering (EYFA) – Turkey, Sinop 2008
One month international ecologic camping in Turkey. International cooperation in the field of ecologic security.
General topics of the workshops:
The Black Sea. Countries that adjoin the Black Sea, their culture, traditions and national cuisine.
Ecological problems of the countries that adjoin the Black Sea and the ways of solution.
Vegetarianism, veganism and healthy way of life.
Hiking, first medical aid, scouting.
Leadership, mutual aid, overcoming cultural and language borders.
Facilitating workshops, finding compromise and consensus.
Negative influence of the nuclear energy on the environment.
Alternative sources of energy.
2. European Youth Parliament (EYP) – Kyiv 2008
Delegate of the National Session of the European Youth Parliament in Kyiv.
International seminar and contest.
Topic of the session: Human Rights Protection

Personal traits of character and virtues

Sociable, friendly
High adaptability
High stress tolerance
Can efficiently work in team
Goal oriented person
Quickly trainable
Interested in regular professional self-development

Personal interests/ hobbies

Oratory, public speaking
Learning foreign languages (Reading English books, watching English movies in the original, communicating with native speakers, etc.)
Reading (Marketing, Management Psychology, Sales, Sales Psychology, Social Psychology, Politics, History, Science, etc.)
Sports (Bicycle, Volleyball, Chess)