Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2854543

Work experience

Customer Success Manager

from 02.2020 to now (4 years 3 months)
GoMage, Helsinki (eCommerce, Magento)

Technical Writer / Relationship Manager

from 07.2016 to 02.2020 (3 years 7 months)
United Thinkers LLC, New York (Payment gateway)

Provided support for US-based Clients, including support thru ticketing systems, web-conferences (Cisco WebEx, Go2Meeting, TeamViewer) and troubleshooting sessions with developers.

Resolved payment processing, software configuration, software deployment and other issues on a daily basis.

Coordinated efforts with developers, business analysts, QA, Operations, Documentation and other departments for resolving of Clients’ issues. Managed a number of small to medium size projects for Clients, including software deployment and update processes, datacenter disaster recovery projects, etc.

Created a number of assignments for development, QA and documentation teams to improve the software product and documentation.

Assisted with the improvement of internal company processes that increased the level of Client support.

Wrote User guides, tutorials, integration notes, software deployment instructions and checklists, and other documentation on payment gateway software.

Worked with Development, Business Analysis and other departments for gathering of information necessary to prepare, structure and write documentation.

Writer

from 04.2016 to 07.2016 (3 months)
ALLIT Service LLC (Zillya!), Київ (Antivirus software)

Wrote articles on the Zillya! Antivirus product and white label program in English for US-based customers.

Deep analysis of the product, research on SaaP/SaaS, white label, co-branding, and outsourcing.

Content Manager

from 05.2015 to 02.2016 (9 months)
State-Line.media, Kyiv (Media, News)

Filtered out news in order to choose trending news that should be published on the website (Politics, Economics, IT, Culture, Sports, etc.).

Edited and published trending news via a self-written CMS.

Content Manager

from 08.2014 to now (9 years 9 months)
Farbik.ru, Petrozavodsk (Web-studio)

Content Management for different websites, mostly on Joomla. A part-time job that takes 1 or 2 hours at most during the day.

Content Manager

from 04.2014 to 04.2015 (1 year)
Elhow, Petrozavodsk (IT)

Edited and published content on a variety of topics via a self-written CMS.

Worked with a group of copywriters and website operation team for flawless and smooth writing of new content for the website.

Game Tester

from 08.2013 to now (10 years 9 months)
SIGames, London (IT)

Closed beta-test for a sports simulation game. Testing for fun but gives a lot of experience.

Copywriter

from 04.2013 to 04.2014 (1 year)
Biblprog, ПодарокБайкеру, ЗаправкаСити, Different cities (IT, Sales)

*Biblprog.org.ua - copywriting in Ukrainian, Russian and English (software/games overview).
*Podarokbaykeru.ru - copywriting
*Zapravkacity.ru - SEO-copywriting

Content Manager

from 09.2012 to 04.2013 (7 months)
Elhow, Petrozavodsk (IT)

Edited and published content on a variety of topics via a self-written CMS.

Worked with a group of copywriters and website operation team for flawless and smooth writing of new content for the website.

Content Manager

from 07.2011 to 03.2012 (8 months)
SIM, Львів (Architecture)

Edited and published content on architecture. Used my technical knowledge to edit HTML pages and CSS as the website did not have a CMS installed.

Education

Ivan Franko Lviv National University

Finance and Credit, Master of Finance, Lviv
Higher, from 2004 to 2009 (5 years)

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent

Additional information

Should you have an offer for me, kindly contact me via email or LinkedIn. Thank you for your understanding.