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Work experience

Head of IT

from 08.2013 to 04.2015 (1 year 8 months)
MAG Commodities, Kyiv (Grain Trader)

• Organization and support efficient operation of IT infrastructure (office and geographically separated offices in Ukraine and abroad: Switzerland, Spain, Singapore);
-Corporative Network;
-Corporative Telephony(Asterisk);
-Mail server(Microsoft Exchange 2010);
-Active Directory;
• Researching of the market and procurement of IT equipment;
• Implementation of 1C Software for Accounting and Trading;
• Communication and negotiation with partners, suppliers of equipment and information services (1C, BRADY);
• Creation, optimization and implementation of the budget of the department,
• Creation of documentation for IT processes (policies, regulations);
• Information security (accounts control, control for backup and recovery of MS SQL Database, Exchange Database and files).

Head of Technical Support

from 03.2011 to 07.2013 (2 years 4 months)
Mriya Agroholding (Construction, architecture, interior design)

• Organization of the Technical Support of group companies of Agroholding;
• Implementation and Support Lifecycle ITIL processes:
-Change Management,
-Incident Management,
-Service Catalogue management,
-Service-level management;
• Creation documentation of IT processes (policies, regulations, rules);
• Implementation and management support systems Helpdesk "Omnitracker";
• Organization of accounting in the CMDB software system "Omnitracker";
• Critical Situation Management;
• Created structure of my Technical Support unit;

System administrator

from 10.2008 to 03.2011 (2 years 5 months)
Mria Aagroholding (Construction, architecture, interior design)

• Installation and maintenance workplaces of users;
• Administration of Windows XP, 7, 2003, 2008, AD, Exchange, Ubuntu;
• Support of users of company (local and remote);
• Implementation and Support Project for GPS-based surveillance software system Teletrack
-MS SQL, MySQL (backup, jobs, maintenance);
-Teletrack
• Support local networks (LAN, WLAN,VLAN, DNS/DHCP, TCP/IP).

System Administrator, Programmer of the CNC machine

from 09.2006 to 02.2008 (1 year 5 months)
Private Company (Wood manufacture)

• Creation and maintenance of IT infrastructure;
• Communications with customers;
• Programming and maintenance of the machine CNC;
• Conduct training of operators to work with machine CNC;
• Communications with suppliers: Felder AG (Hall, Tirol)

System Administrator

from 11.2004 to 04.2006 (1 year 5 months)
Insurancecity AG (Finance, banking, and insurance)

• Installation workplaces users;
• Technical support of users;
• Administration of Windows 98, XP, 2003, MS Exchange, Vias Lutronik
• Support existing LAN;
• Communication with suppliers of IT equipment and services

Education

Pedagogical University

Mathematics, MA, Kamyanets-Podilsky
Higher, from 1998 to 2000 (1 year 9 months)

Language proficiencies

• German — advanced
• English — average

Additional information

•Implementation of ITIL in IT processes.
•Understanding of building local networks, monitoring and support;
•Exceptional customer service skills, account management, support.
•Excellent written and verbal communication skills.
•Extensive experience of people management;
•Administration of 1C(Users access control, backups, maintenance of Database).
•Administration of Omnitracker ITSM Software.
•GPS software and hardware solution. NMEA, SIRF protocols.
•MS SQL, MYSQL(jobs, backups)
•Windows XP/Vista/Windows 7/8 Office 2013 and 2007, DNS/DHCP, TCP/IP, DFS.