Поліна
Customer support manager, 60 000 UAH
- Employment:
- Full-time.
- Age:
- 36 years
- City of residence:
- Zaporizhzhia
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/2863836
Work experience
Virtual Assistant
from 01.2023 to 07.2023
(6 months)
Origin Bath, Дистанційно (Роздрібна торгівля)
- providing customer support to visitors via chat and e-mail
- product uploads (Shopify)
- general administrative work
Customer Support Manager
from 09.2020 to 12.2022
(2 years 3 months)
Cartoon Portrait, Київ (IT)
- Delivering a comprehensive service to inquiring customers (US market)
- Managing a large number of incoming emails
- Productively communicating with performers to ensure the product meets customers' expectations
English Tutor
from 09.2018 to 08.2019
(11 months)
Kusadasi Halk Egitim Merkezi, Кушадаси (Туреччина) (Education and science)
- Explaining grammar material and ensuring the ability of schoolchildren to use the rules in practice
- Developing conversational skills of students
Proofreader
from 11.2016 to 02.2018
(1 year 3 months)
Netfix, Киев (IT)
- Proofreading of academic works to make them correspond to the topic, grammatical and stylistic requirements and customer's expectations
- Recommending to writers the ways to improve their works
Account Manager
from 04.2014 to 03.2015
(11 months)
Renatus, Запорожье (IT)
- Making reports on product development dynamics
- Team activity monitoring
- Info update in corporate docs
- Researches on set topics
- Managing the process of reviewing games for publishing
- Counting the expenses on projects
Делопроизводитель
from 10.2013 to 04.2014
(6 months)
ООО ПФК "Металлург-Запорожье" (Beauty, fitness, sports)
Секретарь
from 04.2011 to 10.2012
(1 year 6 months)
Хенкель Баутехник (Украина), Херсон (Chemical industry, pharmaceuticals)
- Business trips organization
- Composing and registration of orders
- Preparing bills for payment, their advancement control
- Work with contracts
- Documents' translation
Education
ЗНУ
Факультет иностранной филологии, английский язык и литература, Запорожье
Higher, from 2005 to 2010 (4 years 9 months)
Additional education and certificates
Центр народного образования г. Кушадасы (Турция), Турецкий язык для русскоязычных
2017, 3 месяца; 2018, 3 месяца
Knowledge and skills
Language proficiencies
- Spanish — average
- Turkish — average
- English — advanced
Additional information
Responsible, honest and attentive to detail candidate.
Passionate about language and delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.
Willing to work in the comfort of home, applying and constantly delevoping language skills and contributing to team success.
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