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Maksym Veteran

Teamlead (Customer Service, Sales), Supervisor, Business Development Manager, 75 000 UAH

Considering positions:
Teamlead (Customer Service, Sales), Supervisor, Business Development Manager, Support manager
Employment type:
full-time, part-time
Age:
38 years
City of residence:
Mykolaiv
Ready to work:
Mykolaiv, Remote

Contact information

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Work experience

Sales manager

from 05.2024 to 03.2025 (10 months)
TierUp, Дистанційно (IT)

Web3, Crypto, Blockchain

- Sales structure optimization
- Business planning
- Interaction with company departments to organize the sales process
- Calls and chats with projects
- CRM management
- Conducting meetings in Zoom, Google Meet
- Presentations and sales of company services

Business Development Manager

from 05.2022 to 08.2022 (3 months)
UNIQ.LA, Дистанційно (Туризм)

* Research of partners
* Negotiations
* Agreements
* Getting data needed
* Uploading data to the website through the website admin panel
* CRM

Producer

from 03.2022 to now (3 years 5 months)
International Media, Миколаїв (ЗМІ, медіа)

Local producer/fixer/assistant/interpreter/driver for international media.
Helping the world witness the true war in Ukraine:

- Search for individuals and locations;
- Arranging interviews;
- Negotiations with the military, local, and central authorities;
- Coverage of war events in Ukraine;
- Organizing conditions for journalists and foreign representatives in Ukraine.

I have collaborated with numerous foreign media outlets from the UK, USA, Germany, Portugal, Spain, Latvia, Lithuania, Estonia, Italy, and others, including:

- The Guardian;
- The Atlantic;
- Associated Press;
- RAI;
- Corriere della Sera;
- La Repubblica;
- Canal 1;
- Kraken Films;
- And many more.

I have contributed to many materials about the war in Ukraine and co-authored an article for The Guardian, UK.

Head of Sales

from 05.2021 to 03.2022 (10 months)
Niko Technologies, Миколаїв (Фінанси, банки, страхування)

Web2, Web3, Crypto

Sales structure optimization
Business planning
Interaction with company departments to organize the sales process
Calls and chats with projects
CRM management
Conducting meetings in Zoom, Google Meet
Presentations and sales of company services

Sales Manager

from 07.2018 to 05.2021 (2 years 10 months)
Undisclosed UAE company, Дистанційно (Фінанси, банки, страхування)

B2c, b2b

Sales structure optimization
Business planning
Interaction with company departments to organize the sales process
Calls and chats with projects
CRM management
Conducting meetings in Zoom, Google Meet
Presentations and sales of company services

Teamlead/Supervisor

from 06.2017 to 06.2018 (1 year)
Undisclosed American Company, Mykolayiv, Миколаїв (Миколаївська обл.) (Автобізнес та автосервіс)

* coaching and motivation of team members
* spot check
* control
* reaching goals in quality and quantity
* daily reports
* QA coaching
* mistakes coaching
* sending policies
* scheduling
* manager's callbacks

Customer Support and Sales

from 05.2015 to 06.2017 (2 years 1 month)
Undisclosed American Company, Mykolayiv (Автобізнес та автосервіс)

Duties:
* Provide a WOW experience to clients (Sales and CS) via phone (at the beginning - emails)
* Speaking with US-clients about mostly automotive parts
* helping in finding the correct part
* selling main and sub-products
* helping in solving customer's problems (customer support)
* speaking with manufacturers
* technical/installation support

Achievements:
* overperformed weekly goals in digital department (emails)
* moved to voice department
* overperforming quantity of calls
* overperforming sales goal
* perfect customer support skills
* plenty of positive feedbacks from clients (Stella)

Deputy Chief of financial and economic service

from 03.2014 to 03.2015 (1 year)
Military unit, Mykolayiv (Сили оборони)

* Cooperation with the state treasury service
* Cooperation with banks
* Prosecution of the military compensation
* Briefings and consultations in places of permanent deployment in the area of the antiterrorist operation
* Other

Finance Manager (Manager SME)

from 11.2013 to 03.2014 (4 months)
PrivatBank, Mykolayiv (Finance, banking, and insurance)

* Inviting customers of small and medium-sized businesses for service in the bank
* Customer service to small and medium-sized businesses
* Opening of accounts and providing all the possible banking services to new and existing customers of the bank

Regional supervisor

from 11.2012 to 09.2013 (10 months)
PE Rafaelyan, Mykolayiv (Оптова торгівля, дистрибуція, імпорт, експорт)

* Search and selection of staff
* Training of sales representatives (classroom and field training)
* Motivation of sales representatives
* Development of material incentive plan
* Control of sales representatives (store-checks and audits)
* Management reporting
* The development of routes
* Negotiaions with key clients and networks
* Performance of the team goals
* Managing the exchange
* Cooperation with the central office

Territorial manager

from 11.2011 to 11.2012 (1 year)
Leader Snack, Mykolayiv (Food industry)

* Promotion of the brand in the fixed territory
* Control of the sales team, setting goals and objectives
* Control of receivables
* Monitoring competition
* Monitor the implementation of plans for distributors
* Monitoring the implementation of treaty obligations the distributor
* Analysis of the inventory in warehouses
* Search for new sales channels

Exclusive Supervisor

from 04.2011 to 08.2011 (4 months)
Kraft Foods Ukraine, Mykolayiv (Food industry)

* Team training, motivation and control (classroom training, field training, the development of material incentive planб stor-cheks, audits)
* Execution of sales
* Implementation of the priorities
* Achievement of the standards
* Team management

Exclusive sales agent

from 08.2010 to 04.2011 (8 months)
Kraft Foods Ukraine, Mykolayiv (Food industry)

* Work on the exact territory with sales outlets
* Execution of sales plans
* Implementation of the priorities and special programs
* Launching new products
* Work with accounts receivable
* The activation of new and development of existing sales outlets
* Negotiations on the installation of equipment
* Achievement standard presence in sales outlets
* Negotiation and signing of contracts

Deputy Director

from 02.2010 to 08.2010 (6 months)
Knyazha, Mykolayiv (Фінанси, банки, страхування)

* Construction and development of the agency network
* Search, training and supervision of the activities of agents
* Recording and Reporting
* Analysis of the competitive environment
* Negotiations
* Insurance contracts
* Search and development of sales channels of insurance products in the region

Education

Mykolayiv National Agrarian University

Economics, Foreign Economic Activity, Mykolayiv
Higher, from 2004 to 2009 (4 years 11 months)

Economical lyceum #2

Mykolayiv
Secondary, from 2000 to 2004 (3 years 11 months)

Additional education and certificates

Sales skills and standards of merchandising

2011, May, 2 days

Introductory training for a trading supervisor

2011, May, 2 days

10 steps of trading visit

2010, November, 2 days

Introductory training. Direct Sales

2010, September, 2 days

Coaching in Spanish

2006, 3 month

English courses

2002, 6 month

Knowledge and skills

  • MS Excel
  • MS Word
  • Пользователь Internet
  • MS PowerPoint
  • MS Outlook
  • Internet User
  • Ведение переговоров
  • Windows
  • Управленческие навыки
  • MS Project
  • Internet Explorer
  • Планирование
  • Bitrix24
  • Opera
  • Mozilla Firefox
  • Google Docs
  • Google Chrome
  • AmoCRM
  • Management skills
  • Skype
  • Planning
  • Google
  • Mozilla Thunderbird
  • EDGE
  • Пользование КПК, смартфонами, планшетами
  • Microsoft Edge
  • The use of PDAs, smartphones, tablets
  • Negotiations
  • Адаптивність
  • Управлінські навички
  • Уміння аналізувати
  • Ведення CRM
  • Сумлінність
  • Ведення переговорів
  • Розвиток продажу
  • Управління командою
  • Планування продажу
  • Користувач Бітрікс24
  • Ділове спілкування
  • Web3
  • Fintech

Language proficiencies

  • Ukrainian — fluent
  • Russian — fluent
  • English — fluent
  • Spanish — beginner
  • French — beginner

References

Available on request from all managers from all former companies

Available on request from all managers from all former companies

Contact details are hidden

Additional information

* The ability to quickly and easily adapt to any kind of activity
* Fast-learning

* Fair
* Reliable
* Active
* Energetic
* Responsible
* Ambitious
* Focused on achieving maximum results
* Sport interest

Got a car. Categories A, B, C, driving experience - 15 years. Graduated from the military department at Sukhomlinsky University, Lieutenant of armed forces of Ukraine

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