Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/2958803/

Work experience

Operations manager

from 04.2025 to now (1 year 7 months)
E-commerce project, Миколаїв (Роздрібна торгівля)

•Manage day-to-day store operations across product sourcing, assortment, sales, order fulfillment and after-sales service.
•Source products, communicate with suppliers and coordinate purchasing activities.
•Create, publish and maintain product listings on Prom.ua, Rozetka, Epicentr and other marketplaces.
•Process orders, verify payments, prepare shipments and coordinate deliveries.
•Manage inventory, pricing and profit margins while handling customer support, warranty, return and exchange cases.

Sales manager

from 05.2024 to 03.2025 (11 months)
TierUp, Дистанційно (IT)

Web3, Crypto, Blockchain

•Sold end-to-end development, advisory and marketing services for Web3 projects—from concept validation, tokenomics and product development to token launch, exchange listing and post-launch growth.
•Consulted clients on comprehensive Web3 marketing strategies, including brand positioning, SEO, content and social media marketing, lead generation, community building, PR, paid campaigns, influencer and global KOL partnerships.
•Helped build and scale the sales department while managing the full sales cycle - from lead generation and qualification to presentations, negotiations, closing and handover to delivery teams.
•Conducted a high volume of sales calls and presentations via Zoom and Google Meet, identifying client needs and developing tailored cross-functional solutions.
•Improved lead-generation and CRM workflows, maintained the sales pipeline and collaborated with marketing, development and other internal departments.
•Participated in top-management meetings and contributed proposals, market insights and practical recommendations to the company’s sales strategy.

Business Development Manager

from 05.2022 to 08.2022 (4 months)
UNIQ.LA, Дистанційно (Туризм)

•Executed a global partner acquisition project in the luxury yacht market, building a network of dozens of partners across dozens of countries and adding hundreds of yachts to the platform.
•Managed the full international acquisition cycle - from market research and outreach to negotiations, agreements, onboarding and publication through the website administration panel.
•Significantly exceeded the project owner’s expectations, resulting in the initial two-month engagement being extended to four.

Producer

from 03.2022 to 01.2025 (2 years 11 months)
International Media, Миколаїв (ЗМІ, медіа)

•Supported international media teams covering the war in Ukraine by providing local production, fixing, interpreting, logistical assistance and driving support.
•Identified interview subjects and locations, arranged interviews and coordinated field logistics.
•Negotiated access and liaised with military representatives and local and central authorities.
•Collaborated with media organizations from the UK, USA and multiple European countries, including The Guardian, The Atlantic, Associated Press, RAI, Corriere della Sera, La Repubblica, Canal 1, Kraken Films, etc.
•Contributed to numerous materials about the war in Ukraine and co-authored an article for The Guardian (UK).

Head of Sales

from 05.2021 to 03.2022 (11 months)
Niko Technologies, Миколаїв (Фінанси, банки, страхування)

Web2, Web3, Crypto

•Built the sales function from the ground up, implementing a CRM system and establishing structured sales processes for high-risk payment solutions.
•Managed the full client lifecycle—from initial outreach and needs assessment to solution selection, integration and successful launch.
•Worked closely with technical, compliance and operations teams to resolve integration and performance issues until stable transaction processing was achieved.
•Led client communications presenting tailored payment solutions to Web2, Web3 and crypto businesses.

Sales Manager

from 07.2018 to 05.2021 (2 years 11 months)
Undisclosed UAE company, Дистанційно (Фінанси, банки, страхування)

B2c, b2b

•Sold business and personal relocation services to international B2B and B2C clients, including tax structuring, company formation and corporate bank account opening.
•Advised clients on rental, residency changes and documentation required for relocating individuals, businesses and family members.
•Managed the full sales cycle through calls, chats and online consultations, from initial inquiry to follow-up and CRM management.

Teamlead/Supervisor

from 06.2017 to 06.2018 (1 year)
Undisclosed American Company, Mykolayiv, Миколаїв (Автобізнес та автосервіс)

•Coached and motivated team members to achieve quality and productivity targets.
•Monitored performance through spot checks, daily reporting, QA reviews and error-focused coaching.
•Prepared schedules, communicated policies and maintained day-to-day operational control.
•Handled escalated customer cases and manager callback requests.

Customer Support and Sales

from 05.2015 to 06.2017 (2 years 2 months)
Undisclosed American Company, Миколаїв (Автобізнес та автосервіс)

•Provided sales and customer support by phone and email to US customers purchasing automotive parts.
•Helped customers identify the correct parts and identified upselling and cross-selling opportunities.
•Resolved customer issues, communicated with manufacturers and provided technical and installation support.
•Exceeded weekly targets in the email team, transitioned to the voice team, and consistently surpassed call-volume and sales goals.
•Received proved extensive positive customer feedback on Stella.

Deputy Chief of financial and economic service

from 03.2014 to 03.2015 (1 year)
Military unit, Миколаїв (Сили оборони)

•Cooperated with the State Treasury Service and banks and managed military personnel payroll and compensation.
•Delivered briefings and consultations at permanent deployment locations in the Anti-Terrorist Operation area.
•Prepared payment orders and managed settlements and reconciliations with suppliers and contractors.
•Organized and supervised the accounting of equipment, supplies and other material assets.
•Liaised with tax and accounting authorities and ensured compliance with the unit's financial procedures and regulatory requirements.

Finance Manager (Manager SME)

from 11.2013 to 03.2014 (5 months)
PrivatBank, Миколаїв (Фінанси, банки, страхування)

•Acquired new small and medium-sized business clients.
•Provided day-to-day service to new and existing SME clients.
•Opened business accounts and provided a range of banking products and services.

Regional supervisor

from 11.2012 to 09.2013 (11 months)
PE Rafaelyan, Миколаїв (Оптова торгівля, дистрибуція, імпорт, експорт)

•Recruited, selected, trained and motivated sales representatives and developed employee incentive programs.
•Supervised field performance through store checks and audits, developed routes and prepared management reports.
•Negotiated with key clients and retail networks and drove the team toward achieving sales targets.
•Managed product exchanges and coordinated operations with the head office.

Territorial manager

from 11.2011 to 11.2012 (1 year)
Leader Snack, Миколаїв (Харчова промисловість)

•Promoted the brand within the assigned territory and set goals and objectives for the sales team.
•Monitored receivables, competitors, distributor plans and contractual obligations.
•Analyzed warehouse inventory and distributor performance.
•Identified and developed new sales channels.

Exclusive Supervisor

from 04.2011 to 08.2011 (5 months)
Kraft Foods Ukraine, Миколаїв (Харчова промисловість)

•Trained, motivated and supervised the team through classroom and field coaching, store checks and audits.
•Developed performance-based incentive programs and managed daily team performance.
•Drove sales execution, implementation of key initiatives, and compliance with company standards.

Exclusive sales agent

from 08.2010 to 04.2011 (9 months)
Kraft Foods Ukraine, Миколаїв (Харчова промисловість)

•Managed retail accounts within an assigned territory and delivered sales plans and priority programs.
•Launched new products and activated new outlets while developing existing accounts.
•Managed accounts receivable and negotiated equipment installation.
•Maintained merchandising and product availability standards and negotiated and signed customer contracts.

Deputy Director

from 02.2010 to 08.2010 (7 months)
Knyazha, Миколаїв (Фінанси, банки, страхування)

•Built and developed the regional agency network.
•Recruited, trained and supervised agents and maintained operational records and reporting.
•Analyzed the competitive environment and conducted negotiations.
•Negotiated and executed insurance contracts and developed regional sales channels for insurance products.

Education

Mykolayiv National Agrarian University

Economics, Foreign Economic Activity, Mykolayiv
Higher, from 2004 to 2009 (5 years)

Economical lyceum #2

Mykolayiv
Secondary, from 2000 to 2004 (4 years)

Additional education and certificates

Sales Skills and Merchandising

2011, May, 2 days

Introductory Training for Sales Supervisors

2011, May, 2 days

10 steps of a trading visit

2010, November, 2 days

Introductory training. Direct Sales

2010, September, 2 days

Spanish Language Course

2006, 3 month

English Language Course

2002, 6 month

Knowledge and skills

• MS Excel
• MS Word
• Пользователь Internet
• MS PowerPoint
• MS Outlook
• Internet User
• Ведение переговоров
• Windows
• Управленческие навыки
• MS Project
• Internet Explorer
• Планирование
• Bitrix24
• Opera
• Mozilla Firefox
• Google Docs
• Google Chrome
• AmoCRM
• Management skills
• Skype
• Planning
• Google
• Mozilla Thunderbird
• EDGE
• Пользование КПК, смартфонами, планшетами
• Microsoft Edge
• The use of PDAs, smartphones, tablets
• Negotiations
• Адаптивність
• Управлінські навички
• Уміння аналізувати
• Ведення CRM
• Сумлінність
• Ведення переговорів
• Розвиток продажу
• Управління командою
• Планування продажу
• Користувач Бітрікс24
• Ділове спілкування
• Web3
• Fintech

Language proficiencies

• Ukrainian — fluent
• English — fluent
• Spanish — beginner
• French — beginner

References

Available on request from all managers from all former companies

Available on request from all managers from all former companies

Additional information

- Veteran of the russo-Ukrainian War.
- Completed the Reserve Officer Training Program at Sukhomlynsky University. Rank: Lieutenant, Armed Forces of Ukraine.
- Driving licence categories A, B and C; 20 years of driving experience; own car. Available for business travel.
- Quick learner who adapts easily to new industries, responsibilities and working environments. Reliable, proactive, responsible and strongly focused on achieving results.
- Interested in sports and maintaining an active lifestyle.
- References available upon request.