Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3036096

Work experience

Customer service

from 07.2019 to now (4 years 10 months)
«Азеліс Україна», Киев (Wholesale, distribution, imports, and exports)

•Processing customer inquiries and offering pieces of advice, implementation of deliveries of goods to customers;
•Sending out data sheets, brochures and other information ;
•Checking customer requirements;
•Drawing up offers with Sales Manager;
•Updating key data for existing accounts and opening new accounts;
•Sending samples, monitoring reaction to sample deliveries and sample test results;
•Telephone support;
•Handling complaints;
•Processing return deliveries;
•Making out credit and debit notes,;
•Acting as information center for troubleshooting
•Monitoring business to be in line with credit limits and delivery agreements;
•Inventory control and planning;

•General assistance and secretarial duties to support sales and marketing activities;
•Coordinating appointments and making travel arrangements for Sales Manager.

Специалист отдела продаж в каналы HoReCa/ключевых клиентов

from 09.2016 to 07.2019 (2 years 10 months)
"Фабрика кофейных решений", Киев (Продаж кавових апаратів ,кава оптом від офіційного дистриб’ютора)

•Receiving and processing customer orders, preparing package of documents for products offloading and transporting, cooperation with warehouse and offloading control;
•Work and communications with delivery services;
•Managing of challenging situations where products have been damaged or lost during transporting.
•Work with 1C Programme.
•Stock checking and rotation goods, regular monthly warehouse check
•Keeping audits of documents received from customers , keeping registers of contracts.

• Updating customers about products supply, price ranges and delivery dates.
• Control of receivables.
• Management and control of logistic processes

Education

Nicolaev Polytechnic University

Accounting and audit, Николаев
Higher, from 2001 to 2005 (3 years 8 months)

accountant

Additional education and certificates

Course of Study Company logistics of the foreign trade

December 2021

Knowledge and skills

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — fluent

Additional information

Above-average interpersonal skill; team skill; accuracy; responsibility; self-reliance; self –motivation; leadership ; decisiveness; flexibility, good sence of humour