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Work experience

Employee evaluation and development specialist

from 12.2017 to now (6 years 5 months)
Global Bilgi, Киев (Telecommunications and networking)

Functional responsibilities:
- administration of the semi-annual and annual feedback processes of the Company's employees and evaluation of competencies using the 360 method;
- formation of individual employee development plans;
- expenditures tracking and budget monitoring of all training activities;
- monthly planning and support staff individual and group training organization based on existing programs;
- coordination of internal and external courses and seminars organization (search for suppliers, rare courses monitoring);
- staff consulting and suitable training courses guidance, individually - if necessary;
- further training organization and training progress monitoring;
- monitoring of the accurate records of training maintenance;
- development of new and coordination of existing processes and procedures for training and staff development;
- search and the introduction of new the methods of training and staff development with the purpose of effective activity growth.

Achievements:
Development of an internal procedure for teaching a foreign language in the Company and procedures for the adaptation of employees.
Implementation of the internal social project "Mothers" to attract candidates.
Organization and support of the internship process in the Company, unification of internship programs for each direction.

Specialist in organizing and holding trainings

from 12.2016 to 11.2017 (11 months)
Global Bilgi, Киев (Telecommunications and networking)

Functional responsibilities:
- development of modules and training programs;
- holding inductory training for new employees;
- holding business trainings;
- holding post-training activities;
- assessment of training effectiveness;
- development of methodological and educational materials;
- production of ideas for company work improvement.

Achievements:
Providing trainings based on the basic program "Amadeus booking system"; 2017.
The average percentage of new employees admission to work after basic training is 97% of 100% - with the target of 85%; 2017.
The average percentage of new employees testing results after basic training is 95% of 100% - with the target of 80%; 2017.

Junior specialist in holding trainings

from 11.2015 to 11.2016 (1 year)
Global Bilgi, Днепр (Днепропетровск) (Telecommunications and networking)

Functional responsibilities:
- training of new employees;
- assistance in the adaptation for new employees;
- assistance for experienced employees;
- creation of video courses.

Achievements:
"The best mentor" award for the high plan performance of the wards; 2016.
The admission process optimization for new employees; 2016.

Airline reservation specialist

from 09.2014 to 11.2016 (2 years 2 months)
Global Bilgi, Днепр (Днепропетровск) (Telecommunications and networking)

Functional responsibilities:
- verification of the schedules, statements, ticket prices;
- selection of optimal routes based on customer requirements;
- processing / changes to the data in the ticket;
- refund / exchange tickets;
- resolving problems and emergency situations;
- consulting services and working with the airline loyalty program.

Achievements:
Combining the positions of Airline reservation specialist and Junior specialist in holding trainings; 2015.

Telesales manager

from 09.2012 to 08.2014 (1 year 11 months)
Global Bilgi, Днепр (Днепропетровск) (Telecommunications and networking)

Functional responsibilities:
- working with bank products (deposits, certificates, loans, credit cards);
- receiving incoming calls and making outgoing calls to potential customers;
- identification of customers needs and product presentation;
- promoting and selling services over the phone, attracting new customers;
- working with objections.

Achievements:
"The Perfect operator" award for the best quality of customer service in the project; 2013, 2014.

Education

National Metallurgical Academy of Ukraine

Faculty of Materials Science and Metals Processing, Department of Quality, Standardization and Certification, Днепр (Днепропетровск)
Higher, from 2012 to 2014 (1 year 6 months)

Master Degree.
Diploma theme: "Effectiveness analysis of using “Balanced Score Card” system in the environments of technical regulations organization".
Areas of study:
- quality management system in accordance with the standards ISO 9000, 14000, 22000; OHSAS 18000;
- standardization and certification;
- metrology;
- certification of personnel.

National Metallurgical Academy of Ukraine

Faculty of Materials Science and Metals Processing, Department of Quality, Standardization and Certification, Днепр (Днепропетровск)
Unfinished higher, from 2008 to 2012 (3 years 9 months)

Bachelor degree.

Additional education and certificates

English course, Training Center "Green Forest", Certificate

2009, 2 years

"Bank representative" training program, Global Bilgi

2013, 1 week

"The Perfect operator" training program, Global Bilgi

2015, 1 week

"School of coaches" training program, Global Bilgi

2016, 4 modules

"Client-Orientation: Emotional Service and Satisfied Clients" training, SmartConsulting, Certificate

2017, November

"Constuction of the training system and staff development in the organization" training, UkrTraining, Certificate

2018, March

"Corporate Learning System: Employee Capacity Management" training, NRG, Certificate

2018, April

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — average

Additional information

I try to build relationships based on respect and trust. Due to my positive attitude I also try to create a relaxed atmosphere among the team, I appreciate the constructive and sincere feedback and use it in my work.
I am guided by common goals and initiatives when achieving results. It is very important for me to finish what I've started, setting priorities.
My strong personal qualities are responsibility and attention to details.
I have a great desire for self-improvement and consider various ideas as an opportunity for development.
My interests:
Cycling, fitness, travel, art and business literature, movies.