Contact information

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Work experience

English teacher

from 10.2017 to now (6 years 7 months)
Redford English school, Kiev (Education and science)

• teaching English for adults and kids, in accordance with the course outlines and recommended textbooks
• providing different activities, role-play games and other events with the goal to motivate students to learn language.

Booking manager

from 07.2016 to 05.2017 (10 months)
Booking.com / AirBnB, Kiev (Hotels / apartments)

• handling requests of clients through websites Booking.com and Airbnb.
• work with calls and online correspondence.
• customer support at the time of a settlement in a hotel and until check out.
• cooperation with drivers, housemaids and managers of settlement.
• solving different and very unique problems.
• control and conducting of accountings and reports

Sales manager in the centre of foreign languages

from 09.2015 to 07.2016 (10 months)
The group of companies « Golden Staff », Kiev (Trainings,recruitment, business courses, centre of foreign languages, personal assessment)

The centre is one of the biggest providers in Ukraine and specializes on learning organization of foreign languages among corporate clients. Mongst them are : «Nestle», «Danone», «Credit Agricole», «Lukoil», «life:)», «Microsoft», «RadissonSAS», «Ernst&Young», «GlobalLogic», etc.

Skills:

- work with a current base / searching for new clients
- calls ( cold / warm)
- control and accounting all the events in 1C programme
- business correspondence
- cost calculation of education
- consultation of incoming calls / processing of requests
- organizing and conducting meetings ( by myself or for the head ) and carry through until concluding the deal
- conducting presentations / demo-lessons
- selling separate products of the company to active clients
- monthly reports preparation by the asserted form.

Specialist in work with refugees

from 01.2014 to 09.2015 (1 year 8 months)
State migration service of Ukraine, Kiev (migration service)

Mostly work with a nationals of African republics.
Providing all the procedure about the definition of refugee status according to the law of refugees in Ukraine.
Cooperation with Security service of Ukraine, Border service, Interpol, international non-government organization UNHCR.

Skills:
- work with a foreigners, persons without nationality and refugees all over the World.
- translation at the time of interview from English to Russian /Ukraine.
- written translation
- circulation of documents ( reports, controls, requests
- formation of cases according to the certain nomenclature
- work on meetings;
- preparing the information for the migration site
- work with incoming/outgoing correspondence
- work with telephone calls/ hot line
- execution of a head's personal requests
- work with office equipment/ fax/ xerox/ printer
- writing letters, service notes, orders, etc.
- partly work in chancellery / waiting room of a head
- preparing to the meetings under the heads rule, organizing all the necessary information, notification about the place and time of conducting, writing the protocols of the conference.

Coordinator of the government taxi in the international airport Boryspil

from 09.2013 to 01.2014 (4 months)
Sky Taxi, Boryspil (taxi)

Work behind the front desk in the D-terminal, orders registration, meeting and seating passengers into the cars, consulting on English/Russian.

Education

Kharkov juridical Academy of Yaroslav Mudryi

Extramural faculty #1, ( judicial-prosecutor), Kharkov
Higher, from 2010 to 2014 (4 years)

(Bachelor Degree)

Kiev University of tourism, economics and law

International economic relationship, Kiev
Higher, from 2004 to 2009 (5 years)

(Specialist Degree)

Language proficiencies

English — advanced

Additional information

Russian – native, English - upper intermediate, Ukrainian – native.

Easily contact with people. Communicative, positive.
Ready to work and learn new skills. Attentive to details.
Patient with clients/students/kids and their parents.
Big sense of responsibility in everything what I do.
Driving license category B, experience – 13 years.