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Work experience

Corporate Travel manager

from 07.2016 to now (8 years 2 months)
Interpipe, Днепр (Днепропетровск) (Metallurgical industry, metalworking)

Airline representative in OZH/ Ground services supervisor

from 05.2016 to 07.2016 (2 months)
Pegasus Airlines, Запорожье (Transportation and logistics)

- Analyzing anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertaking remedial and pro-active action in line with relevant procedures to minimize disruption to passengers.
- Ensuring that Handling Agent, Caterer and other service providers are fully briefed regarding Pegasus requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our passengers are minimized.
- Control and coordination of airport handling services
- Ensuring that all post flight activity is completed correctly in order to protect Company revenue and facilitating the handling of passengers and deadload at en route stations and destinations.
- Responding to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence.
- Processing all baggage claims and controlling expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
- Supporting, coaching and developing airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required passenger service levels.
- Working with the crew to control quality of airport services

Deputy station manager / Dispatcher for ground handling control in Dnipropetrovsk airlines administration office

from 07.2012 to 07.2015 (3 years)
Open joint-stock company “Aeroflot – Russian Airlines”, Dnipropetrovsk (Transportation and logistics)

- Search counterparties and negotiating
- Aircraft acceptance and release
- Control and coordination of airport handling services
- Receiving and processing messages (LDM, CPM, PTM, MVT) and planning necessary amount of equipment to quality service
- Working with the crew to control quality of airport services
- Work with the passengers and crew in extraordinary situations (cancellation, flight delay)
- Filling the FIM, rebook tickets, the refund procedure.
- Claim work
- Preparation of tender documents and send for the tender procedure
- Work with government agencies regarding the activity of representation
- Management and analysis of the representation
- Development of optimization of representation and its implementation
- Monitoring of quality and proper performance of service contractors
- Working with representative offices abroad
- Collection and analysis of information on the activities of representation
- Maintenance of flight statistics
- working with crew team and passengers in extraordinary situation
- booking and rebooking of tickets

Chief specialist in flight organization service, representative of air company alliance “Dniproavia”

from 08.2008 to 06.2012 (3 years 10 months)
Open joint-stock company “Dniproavia", Dnepropetrovsk (Transportation and logistics)

-coordination of ground handling, baggage, passenger and cargo services
-acting of representative functions, conducting of negotiations with airline partners and clients
-arrangement of arising conflicts and solving problems with passengers and crew members
-ramp service control of aircraft
-forwarding of crew members
-performance of crew member's requests concerning departures and arrivals
-order, control and coordination of service fulfillment
-working with foreign crew teams
-dealing with government authorities

Foreman technicians

from 02.2007 to 07.2008 (1 year 5 months)
LLC “Linecom network inc.", Dnepropetrovsk (Internet Network)

-management technicians
-localisation and isolation of network defects
-setting up of working equipment
-isolation of link network defects
-setting and system operation

Education

National Metallurgic Academy of Ukraine

Ferrous metals specialist, Dnipropetrovsk
Higher, from 2004 to 2009 (5 years)

Additional education and certificates

Aeroflot school(Moscow, Russia) - Sabre Sonic Check-in and Reservation system

2013, 10 days

Dangerous goods transportation(Kiev, Ukraine) - Basic courses of dangerous goods transportation

2011, 7 days

ICAO(Kiev, Ukraine) - ICAO International Security Certificate

2010, 10 days

Galileo Basic Course

2015, 7 дней

Galileo E-Ticketing Course

2015, 7 дней

Knowledge and skills

• Пользователь ПК
• MS Office
• MS Excel
• MS Word
• PC User
• Amadeus
• Galileo
• Fast typing
• Sabre
• Gabriel

Language proficiencies

• English — average
• Russian — fluent
• Ukrainian — fluent

Additional information

Computer Skills:
Excellent knowledge of PC, the average typing speed. Knowledge of Word, Exel.

Driving License:
Category B

Personal Qualities:
Analytical thinking, ability to solve problems quickly and efficient, ability to predict, ability to learn quickly, hard-working person.