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Work experience

Customer care manager

from 01.2025 to 05.2025 (5 months)
PayDo, Одеса (IT)

-Solving requests of customers via ticket system (Zendesk)
-Communicating with other departments, escalating issues if needed, creating jira tasks for specific requests or issues
- Contacting banks regarding customers’ issues with payments

Customer care agent

from 03.2023 to 01.2024 (11 months)
Infinite Plus, Одеса (IT)

Communication with clients via ticket system (Freshdesk)
-Preparation of weekly and monthly reports using Google Sheets/Excel
-Cooperation with other departments in order to resolve certain issues or improve existing flows

Account manager

from 11.2020 to 12.2021 (1 year 2 months)
Contiuum, Одеса (IT)

Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients

Middle support manager

from 03.2018 to 11.2020 (2 years 9 months)
Keepsolid, Одеса (IT)

Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls

Account Manager

from 12.2016 to 03.2018 (1 year 4 months)
Continuum, Одесса (IT)

Communicating with clients via live chat (Intercom), troubleshooting, reporting bugs (via Trello), setting tasks for devs (via Jira), handling incoming support tickets (Kayako).

Специалист (execution manager)

from 04.2016 to 11.2016 (8 months)
ООО "Дельта Вилмар", Одесса (Производство, транспортная деятельность)

Обработка и подготовка грузовых документов, общение с контрагентами с разных стран, составление счетов

Copywriter

from 09.2015 to 11.2015 (3 months)
IT Solution Expert, Одесса (Copywriting)

Копирайтер, написание научных работ на английском языке согласно требованиям иностранных клиентов.

Education

ОНМУ

ТТС, специалист по транспорту, Одесса
Higher, from 2010 to 2015 (5 years)

Knowledge and skills

• Communicability
• Stress resistance
• Diligence

Language proficiencies

• English — advanced
• Ukrainian — above average