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Work experience

Business analyst, Data Analyst

from 12.2021 to now (4 years 7 months)
NDA, Дистанційно (IT)

Product for demand planning and inventory optimization
Position: Business Analyst/data analyst
Gather requeirements from the clients, configuring the system per customer's request (configure analytical screen, reports), conduct training for the client, conduct weekly and biweekly calls to discuss open issues, provide updates regarding client's requests. Configure logic for daily processing of customer's data
Close collaboration with development team.
Tools used: Jira, Zendesk, Confluence, SQL

Support engineer

from 07.2019 to 05.2021 (1 year 11 months)
Sixt Ukraine, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

2-nd level upport engineer, also was Business Analyst assistant
Solve customer's requests, cross team collaboration to solve bugs / or to implement new functionality, participation in weekly calls with clients, backlog management and prioritization, solved blocked payments.
Tools used: Kibana, Rabbit MQ, PL SQL, Camunda

Customer Support

from 06.2018 to 07.2019 (1 year 2 months)
Nextiva, Київ (IT)

Provided technical support to the clients, investigated issues, escalated issues when needed, follow up on open issues, making sure customer satisfaction, dealing with 3-d part providers to solve customer's issues, acting as account manager for several clients

P2P transactional support - Operational Buyer

from 08.2016 to 06.2018 (1 year 11 months)
Nestle Business Services, Львів (Харчова промисловість)

Processing of blocked invoices, issue analysis and resolution, providing support for requestors regarding blocked payments, E-mail correspondence with Swiss market; skype meetings with market side regarding problem invoices

Leading customer support specialist of remote channels of service

from 11.2012 to 08.2016 (3 years 10 months)
JSC KREDOBANK, Львов (Banking, finance)

Provide technical and accounting support for clients, management of customers relations, users’ accounts administration, creation of requests to improve/correct malfunction in software , user’s documentation editing, manual testing of new features (functional, ad-hoc), description of bugs with steps to reproduce.

Education

Lviv institute of banking

Banking and information technologies, Львов
Higher, from 2008 to 2014 (6 years)

Master's Degree in Banking,field of study "Financial monitoring in bank"​.

Knowledge and skills

• Administration
• Ability to analyze
• CRM
• ERP
• Forwarding
• Jira
• Payments
• Procurement
• Requests
• Responsibility
• CAD
• SQL
• MS SQL Server
• Kibana
• Accounting management
• Work with clients
• Requirements analysis
• Conducting trainings

Language proficiencies

English — above average